Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
No Public Name
Reviewed: 2 years ago (30/04/2024)
Date of experience: 04/2024

Mi experiencia de estadia fue muy mala, mi avitacion tenia un problema con el sistema de aire acondicionado y tenia un ruido que perturbo mi noche. El gymnasio tiene maquinas que no funcionan no tienen agua o toallas y el baño estubo sucio con moscas muy desagradable.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (30/04/2024)
Date of experience: 04/2024

Very satisfying

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

Muy buena

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

The staff was absolutely amazing and exhibited top tier professionalism. I felt very much at ease during my stay and never rushed. The restaurant had delicious food. The waitstaff was great. The landscaping on the hotel grounds was beautiful. The hotel smelled great. The beds were a perfect ten on comfortability, and now I want to buy a new matress for my home.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

Just there for a few days for work, it was ok. Smoking should be allowed on the balcony with a chair and table would have been nice. I usually appreciate a mini fridge also. I needed to use the PC’s for work but they were really sub par and seemed full of viruses, I didn’t feel comfortable using my USB in those. All the staff was super friendly and helpful

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting!
No Public Name
Reviewed: 2 years ago (28/04/2024)
Date of experience: 04/2024

My first room in the the third floor was perfect. I had to check out of that one and got placed into 701. It smells so badly of pee and the scent hit you right in the face when you walked in.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
We are already working on your comments
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (28/04/2024)
Date of experience: 04/2024

Excellent place to stay when having medical procedures

Dear guest .
We appreciate that you answered the service survey, we are very happy that you chose us during your stay in Tijuana.
We hope to see you soon, it will be a pleasure to assist you.
Greeting
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