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Public Reviews Score
87%

"Very satisfied"

Based on 3,281 reviews
:
By Cindy Vargas
Reviewed: 3 months ago (09/06/2025)
Date of experience: 06/2025

We had a great experience. We would have liked for the pool to be heated. However, every other aspect was great.

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
By Bert Herrera
Reviewed: 3 months ago (09/06/2025)
Date of experience: 06/2025

Good hotel! Good place for the money! Would stay there again!

Thank you for your kind words! We're glad you enjoyed your stay and found good value for your money. We'd be happy to welcome you back anytime!
By Mercedes Tapia
Reviewed: 3 months ago (09/06/2025)
Date of experience: 06/2025

El hotel es muy bonito, nos quedamos para prepararnos para la quinceañera de mi hija y las fotos quedan muy bonitas

Muchas gracias por compartir tu experiencia. Nos alegra saber que disfrutaron de su estancia y que el hotel fue un buen lugar para prepararse para ese momento especial. Esperamos tenerlos de vuelta pronto.
By Paola Segura
Reviewed: 3 months ago (09/06/2025)
Date of experience: 06/2025

Muy buenas instalaciones y atención general del personal. El buffet del desayuno es muy variado

Muchas gracias por su comentario. Nos alegra saber que disfruto de nuestras instalaciones, la atención del personal y el buffet de desayuno. Esperamos darle la bienvenida nuevamente muy pronto.
No Public Name
Reviewed: 3 months ago (08/06/2025)
Date of experience: 06/2025

Very nice

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
No Public Name
Reviewed: 3 months ago (07/06/2025)
Date of experience: 06/2025

OUR SLIDING DOOR WAS BROKEN AND WE HAD TO USE A BOARD INSTEAD OF LOCK. OTHERWISE IT WAS A VERY NICE STAY

Thank you for your feedback. We're sorry about the door and are already fixing it. Glad you still enjoyed your stay!
No Public Name
Reviewed: 3 months ago (07/06/2025)
Date of experience: 06/2025

REGULAR

HOTEL BIEN SERVICIO DE 2 ESTRELLAS , SALVO ALIMENTOS Y BEBIDAS DE DESAYUNO EXCELENTE ELLOS MUY BIEN

RECEPCION LA PEOR DE MI VIDA SRITA CERO CAPACITADA Y CON ACTITUD PESIMA

Estimado huesped:
Gracias por compartir su opinión. Nos alegra que haya disfrutado del desayuno y lamentamos sinceramente su experiencia en recepción. Estamos tomando medidas para mejorar ese servicio y evitar que situaciones similares se repitan.

Apreciamos sus comentarios y esperamos poder recibirlo nuevamente para ofrecerle una mejor experiencia
No Public Name
Reviewed: 3 months ago (07/06/2025)
Date of experience: 06/2025

Dans la chambre la tête douche est très désagréable.. elle coule à l’aide de gros orifices c’est blessant…la piscine n’est pas chauffée j’avais demandé un WAKE. UP CALL le matin de notre départ pour prendre un vol, on ne l’a pas fait …

Cher client,

Nous sommes désolés pour les désagréments rencontrés avec la douche, la piscine non chauffée et l'oubli de votre appel de réveil. Nous prenons vos remarques très au sérieux et ferons le nécessaire pour améliorer ces points.

Merci pour votre retour. En espérant avoir l’occasion de mieux vous servir à l’avenir.
No Public Name
Reviewed: 3 months ago (07/06/2025)
Date of experience: 06/2025

Excelent Service, all staff very gentle!!! great installlations!!! 10 of 10

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By Lisa Smith
Reviewed: 3 months ago (06/06/2025)
Date of experience: 06/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
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