Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,608 reviews
:
By Veronica Lorenzo
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

El hotel tiene excelente ubicación, el cuarto esta limpio. la regadera sale poca agua, me hubiera encantado que en el cuarto pusieran una cafetera, ya que al pedir cafe, se les olvida y tarda mas de una hora que te lleven cafe (se llama Ricardo el chavo que toma el pedido del cafe y se le olvida mandarlo)

Estimado huésped .
Agradecemos sus comentarios y observaciones, ya nos encontramos trabajando en ello.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Dawn Pendleton
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

Everyone was very nice and helpful. The court yard and hotel were beautiful.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By JASON Weichers
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

i was very unhappy with this trip. i have stayed here before and was very impressed, not the case this time. check in was a mess. the room was very dusty and the floors were horrible. ( not the Lucerne standard ). i had asked the front desk 3 different times to have the bathtub repaired or to let me use the hot tub in the K tower. i was instructed to soak in a hot bath each night buy my doctor and was unable to do so, the drain in the tub would not hold water . i felt that the stay was very unaccommodating... i will must likely not be returning

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
We are already working on your comments
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Estimado huésped .
Agradecemos habernos contestado la encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

En general buena, creo que en Tijuana la oferta de restaurantes es muy buena, los dos restaurantes del hotel son caros y los alimentos no son de calidad

Estimado huésped .
Agradecemos sus comentarios y observaciones, trabajamos en ello.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Sandra González
Reviewed: 2 years ago (22/04/2024)
Date of experience: 04/2024

Muy bien !

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By Marzelo morales
Reviewed: 2 years ago (21/04/2024)
Date of experience: 04/2024

Muy buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Ahmed Al Robae
Reviewed: 2 years ago (21/04/2024)
Date of experience: 04/2024

Amazing

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

Me gusto mucho

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Helmuth Baldrich
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
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