Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Alejandra Calzada
Reviewed: 2 years ago (03/03/2024)
Date of experience: 03/2024

Excelente servicio!

Estimada Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (03/03/2024)
Date of experience: 03/2024

The hotel and its amenities are nice. The room is adequate for the price, but too often there are issues with the hot water.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Isaias
Reviewed: 2 years ago (02/03/2024)
Date of experience: 02/2024

Muy satisfactoria

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Shantel Matagi
Reviewed: 2 years ago (02/03/2024)
Date of experience: 02/2024

Staff was great, food was really good as well.my issues were the Air conditioning wasn't cooling the room, and I could hear EVERYTHING from the room next to mine. I could hear when they went to the bathroom, talking on the phone and listening to music at 4:20 am. There was a door that could connect the rooms if needed which was a big reason why I could hear everything on the other side of the door. I also didn't like that the showing was a rainfall shower head. I didn't want to get my hair wet so it made it really hard to shower since there wasn't a different shower head option.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (01/03/2024)
Date of experience: 02/2024

Excelente servicio siempre.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (01/03/2024)
Date of experience: 02/2024

Guest has not commented on review

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Iván Abundiz
Reviewed: 2 years ago (29/02/2024)
Date of experience: 02/2024

Fue placentera. Algo tardado el registro, aunque entiendo que es la carga de trabajo.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By PATRICIA ROMERO CARRERA
Reviewed: 2 years ago (29/02/2024)
Date of experience: 02/2024

LA COMIDA ESTE INCREIBLE, MUY BUEN SERVICIO

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Dan Beabout
Reviewed: 2 years ago (29/02/2024)
Date of experience: 02/2024

Claudia and Fernando made us feel at home during the entire stay. Best Hotel in Tijuana by far!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Fausto Perez
Reviewed: 2 years ago (28/02/2024)
Date of experience: 02/2024

Satisfecho

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
Back to Top CERTIFICATE what's this?