Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,613 reviews
:
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

MUY BUENA, SOLAMENTE LOS PRECIOS DEL BUFETTE DE DESAYUNO MUY ALTOS

Estimado huésped .
Agradecemos sus comentarios y la respuesta a nuestra encuesta
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

Excelente

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

Tuve una estadía muy agradable en el hotel, el personal es muy atento y con enfoque de servicio al cliente excelente.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

the room was dirty when I checked in and it wa nt cleaned really well the whole time I was there - 4 nights 5 days. the hotel had 3 restaruaunts but all were very expensisve and I went over my company per diem consistently when eating here. also there was no coffe and tea in the rooms. there wa also no conditioner - only shampoo provided. I am not picky on hair care but I ahve long hair and need conditioner. this is the first hotel i have stayed at that does not have coffee/tea and hair conditioner in rooms.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We are proud to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team,
Kind Regards.
By Anthony
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

It was a pleasure to stay in your hotel. The girl who checked me in was awsome. I look forward to staying again. You guys need a jacuzzi down stairs by pool

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

We have stayed here several times. Every time the stay is very enjoyable. The staff and amenities are great. The room is always clean and ready on arrival. The food quality is great. Room service is always really good even at 2:00am.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Cinthia Celaya
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

Muy buena

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Moises Rojas
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

Buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Luz
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

Agradable

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

Todo muy bueno en general, el unico detalle fue el wifi que dejaba de funcionar durante las sesiones de trabajo que tuvimos en el hotel. Las habitaciones podrían remodelarse pero overall great experience.

Estimado huésped .
Agradecemos sus comentarios, estamos trabajando en lo que nos menciona.
Le esperamos pronto, será un placer asistirle.
Saludos.
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