Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 2 years ago (27/02/2024)
Date of experience: 02/2024

Cuartos poco más chicos de lo que pensamos; el personal del hotel es excelente! Paredes muy delgadas, se oye todo de las habitaciones de los lados.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (27/02/2024)
Date of experience: 02/2024

Very friendly accommodating staff

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By ALAN OROPEZA
Reviewed: 2 years ago (27/02/2024)
Date of experience: 02/2024

Buena experiencia, personal amable.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Diana Celis Padilla
Reviewed: 2 years ago (27/02/2024)
Date of experience: 02/2024

Great experience, the premium I paid was a bit higher than I have paid previously & other near by hotels.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By JORGE BETANCOURT
Reviewed: 2 years ago (27/02/2024)
Date of experience: 02/2024

Guest has not commented on review

By Holly Beine
Reviewed: 2 years ago (26/02/2024)
Date of experience: 02/2024

Very nice! I was a guest of OCC and everyone was very nice and friendly! My only complaint would be the loud music and noise. Also, I had the do not disturb sign on my door and still had housekeeping knock two different days.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (26/02/2024)
Date of experience: 02/2024

Una experiencia estupenda y gratificante como siempre lo ha sido. La amabilidad del personal desde el momento que accedes al hotel en la recepción a cualquiera de las instalaciones, la cordialidad y amabilidad de cada persona es maravillosa

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Marzelo Morales
Reviewed: 2 years ago (25/02/2024)
Date of experience: 02/2024

Excelente

No Public Name
Reviewed: 2 years ago (25/02/2024)
Date of experience: 02/2024

Check in and check out process is WAY too long! There should also be free coffee in the lobby for those who are there for business trips and need to leave the hotel everyday at 6am

By Miguel valdez zamorano
Reviewed: 2 years ago (24/02/2024)
Date of experience: 02/2024

Hay mucjo ruido se escucha mucho las voces de un cuarto a otro se trasmite muchos los ecos de las voces

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
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