Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,614 reviews
:
No Public Name
Reviewed: 2 years ago (15/04/2024)
Date of experience: 04/2024

Como siempre, Lucerna nunca nos decepciona!
Muchas gracias!

Estimado huésped .
Agradecemos sus comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (14/04/2024)
Date of experience: 04/2024

El aire acondicionado no funcionaba bien.
Se escucha absolutamente todo y cada voz de el otro cuatro que está pegado. La experiencia fue horrible

Estimado huésped .
Agradecemos sus comentarios, estamos trabajando en lo que nos menciona.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (14/04/2024)
Date of experience: 04/2024

Very good

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Luis Martinez
Reviewed: 2 years ago (14/04/2024)
Date of experience: 04/2024

Very nice place, very Friendly staff and felt safe the whole time...bar was very nice and enjoyed my stay very much...would definitely stay again.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (12/04/2024)
Date of experience: 04/2024

Wonderful

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By MIGUEL ANGEL ZAPATA
Reviewed: 2 years ago (12/04/2024)
Date of experience: 04/2024

Excelente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (12/04/2024)
Date of experience: 04/2024

When I travel to Tijuana I always stay at Lucerna. Normally I get a room in the towers. This trip we got put in the order room. There was no fridge. The light at the bed was broken so I had to unscrew the light bulb to turn it off. The shower leaks and I almost fell. I was able to catch myself. Not impressed with the older room for the price I had to pay. Staff are very welcoming as usual. The food is amazing too. I had to go straight to my medical appointment so my wife had to check us in so I was not there to ask more information as to where we would be staying.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
We are already working on your comments.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (11/04/2024)
Date of experience: 04/2024

It was a fantastic experience especially at night. The room was clean and spacious. The restaurants and bars were great. The atmosphere in general was fantastic.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (11/04/2024)
Date of experience: 04/2024

El internet de la habitación se conectaba pero decía "Conectado sin internet", necesitabamos llegar a descargar documentos y una reunión en línea y el Internet nunca funcionó, además que la habitación olía a humedad y el teléfono para llamar a recepción y reportarlo no le funcionaba el cable y no escuchabamos y no nos escuchaban. Amablemente el personal del hotel nos envió a la persona de mantenimiento para revisar el teléfono y el internet, lamentablemente no se pudo arreglar y nos cambiaron de habitación.

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio
Lamentamos los inconvenientes causados, ya nos encontramos trabajando en sus observaciones.
La esperamos pronto de nuevo será un gusto poder recibirla y atenderla.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (10/04/2024)
Date of experience: 04/2024

Muy bien. Mejorar proceso de facturación de restaurantes

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Consideramos sus observaciones y lo esperamos pronto, será un placer asistirle.
Saludos.
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