Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,615 reviews
:
No Public Name
Reviewed: 2 years ago (25/03/2024)
Date of experience: 03/2024

Guest has not commented on review

Dear Guest;

Thank you for taking the time to submit the service survey,
We appreciate having chosen us for your stay,
We look forward to seeing you on your next visit,
It will be a pleasure to serve you.

Best regards.
No Public Name
Reviewed: 2 years ago (25/03/2024)
Date of experience: 03/2024

Overall a pleasant stay. Rivoli was fantastic. The bar was also very good. All the staff was very professional and gracias.

The pillows were far too soft. Better pillows would have been nice.

In any case, I will return with pleasure.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (24/03/2024)
Date of experience: 03/2024

The rooms were nice and clean. Beds were comfortable. Not a fan of the sink being outside of the bathroom, but that is a personal preference.
The staff was exceptionally nice, helpful and attentive.
The inside courtyard area was tranquil and relaxing.
But no refrigerator or microwave was disappointing especially with a 4 nights stay.
No ice machine either. I have traveled to 10 countries and they at least have an ice machine for guests to use.
The rooms facing the road need to be better soundproofed. I kept checking the balcony door to confirm it was closed. It was as though the balcony door was wide open when it was closed.
Make sure to have a room overlooking the inside courtyard.
The check in and check out process was very clunky and took too much time. I spend 2 weeks a month traveling for work and can be in a different hotel each night so I expect the check in experience to be expedited much quicker than at Hotel Lucerna.

Dear Guest;

Thank you for taking the time to submit the service survey,
We appreciate having chosen us for your stay,
We look forward to seeing you on your next visit,
It will be a pleasure to serve you.

Best regards.
By Bill H
Reviewed: 2 years ago (21/03/2024)
Date of experience: 03/2024

great experience, awesome property

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Ana
Reviewed: 2 years ago (21/03/2024)
Date of experience: 03/2024

Muy bueno. Solo el baño tiene un tope en el pido CRIMINAL

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Lamentamos el inconveniente, ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Claudia Carrillo
Reviewed: 2 years ago (21/03/2024)
Date of experience: 03/2024

Experiencia positiva

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
La esperamos nuevamente en esta su casa Lucerna Tijuana
No Public Name
Reviewed: 2 years ago (20/03/2024)
Date of experience: 03/2024

En general estuvo muy bien, la vdd es que el servicio es excellente por parte de todos, solo le meteria un poco mas de limpieza a los cuartos, el lavabo de mi cuarto tenia un olor muy feo esta ultima vez que fui, el desfogue en la regadera se tapaba y se llena de agua y debajo de la cama como que tienen meses sin limpiar, me encontre una cucaracha chiquita esta ultima vez.

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Lamentamos el inconveniente, ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Rebecca Monck
Reviewed: 2 years ago (20/03/2024)
Date of experience: 03/2024

The hotel was beautiful and the people were great! I was very pleased with everything and will be returning!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (20/03/2024)
Date of experience: 03/2024

En general buena, solo resaltaría la falta de mantenimiento en pisos y paredes de la regadera, son muy viejos y pareciera que tienen hongo, además en la mayoría de los hoteles de ese nivel ponen acondicionador, y en Lucerna carecen de esa amenidad. Por lo demás, sin queja.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (19/03/2024)
Date of experience: 03/2024

Buena, aunque falta cafetera en las habitaciones.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Tomamos en cuenta sus comentarios ya que son muy importantes para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos!
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