Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,615 reviews
:
By Javier Nava
Reviewed: 2 years ago (10/03/2024)
Date of experience: 03/2024

Excelente servicio y atención

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (10/03/2024)
Date of experience: 03/2024

Like we had gone to heaven and our mother was holding us in her arms!

Dear Mrs. Muriel,

We really appreciate taking the time sending your reviews, our staff is looking forward having you back soon!
best regards,
By Karen Green
Reviewed: 2 years ago (09/03/2024)
Date of experience: 03/2024

Everything was perfect and the staff was so friendly and helpful!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Omar Herrera
Reviewed: 2 years ago (09/03/2024)
Date of experience: 03/2024

This place tried to charge me a smoking fee of 100 USD. This was solely based off my looks and I'll tell you why. I came to Tijuana to do a show and upon arrival they made me sign the smoking fee waiver stating that if you smoked you would be charged. I signed and me and my bandmate took off for a rehearsal the night we got there. The next day while we were at soundcheck they said we were smoking and we weren't even on the premises. Why do I say this is based off my looks? Because me and my mate have dreadlocks. We checked out at 3AM on our second night and they accused us of smoking at that time. I said check all your video footage and go in to my room and tell me that it smells like smoke. They went to the room and confirmed that nothing had been smoked in there. I let them know that at no time did we smoke in our room or on the premises and it isn't right to accuse us this way. We are touring professionals and also don't break the laws of any foreign countries we're in. I said that I would not sign my AMEX bill unless they reversed the charge and only kept the original reservation amount. Needless to say they had no choice to refund due to that fact that their security confirmed what I said. As most can imagine won't ever stay here again and it took 5 days for them to adjust the billing. Just watch your bill here because I'm sure this happens a lot.

Sr Herrera,

Agradecemos haberse tomado el tiempo enviando su encuesta de servicio, referente a lo mencionado ya se estan tomando medidas con el equipo para una mejor explicacion refente al reglamento interior. Espermaos tenerle pronto de regreso!
saludos cordiales,
No Public Name
Reviewed: 2 years ago (08/03/2024)
Date of experience: 03/2024

Guest has not commented on review

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (08/03/2024)
Date of experience: 03/2024

No buena ni mala

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (08/03/2024)
Date of experience: 03/2024

Muy buena, el hotel es muy bonito, se oia un poco la habitación de al lado. Todo muy limpio

Estimada Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (08/03/2024)
Date of experience: 03/2024

Guest has not commented on review

Estimada Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Adriana Montoya
Reviewed: 2 years ago (07/03/2024)
Date of experience: 03/2024

Excelente hotel, excelente servicio

Estimada Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (07/03/2024)
Date of experience: 03/2024

buena

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
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