Hotel Lucerna Tijuana

Excelente servicio y atención

Like we had gone to heaven and our mother was holding us in her arms!

Everything was perfect and the staff was so friendly and helpful!

This place tried to charge me a smoking fee of 100 USD. This was solely based off my looks and I'll tell you why. I came to Tijuana to do a show and upon arrival they made me sign the smoking fee waiver stating that if you smoked you would be charged. I signed and me and my bandmate took off for a rehearsal the night we got there. The next day while we were at soundcheck they said we were smoking and we weren't even on the premises. Why do I say this is based off my looks? Because me and my mate have dreadlocks. We checked out at 3AM on our second night and they accused us of smoking at that time. I said check all your video footage and go in to my room and tell me that it smells like smoke. They went to the room and confirmed that nothing had been smoked in there. I let them know that at no time did we smoke in our room or on the premises and it isn't right to accuse us this way. We are touring professionals and also don't break the laws of any foreign countries we're in. I said that I would not sign my AMEX bill unless they reversed the charge and only kept the original reservation amount. Needless to say they had no choice to refund due to that fact that their security confirmed what I said. As most can imagine won't ever stay here again and it took 5 days for them to adjust the billing. Just watch your bill here because I'm sure this happens a lot.

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No buena ni mala

Muy buena, el hotel es muy bonito, se oia un poco la habitación de al lado. Todo muy limpio

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Excelente hotel, excelente servicio

buena