Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

Great beautifully hotel, extra friendly helpful staff. Felt welcomed, felt safe. I would definitely stay here again when I go back to Tijuana.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Ceferino Galeon
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

Recommendable

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Oscar
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

Buena

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

All good

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Jesus asandoval
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

Exelente

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Rachel MacDonald
Reviewed: 2 years ago (06/01/2024)
Date of experience: 01/2024

My experience was good overall. Initially I was in room 222 upon arrival on 1/1/2024, which was very loud and had some work occurring in the bathroom scraping off paint from shower. Was eventually moved to room 517, which was much nicer and more quiet facing poolside and I was able to sleep. On all instances the staff were wonderful, helpful, professional. They helped me book spa services and find taxis. I would stay here again.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By MARIO ALBERTO CORTES GONZALEZ
Reviewed: 2 years ago (06/01/2024)
Date of experience: 01/2024

HOTEL LUCERNA HA SIDO MI SELECCION POR MUCHOS AÑOS. ENCUENTRO UNA EXCELETE RELACION EN EL PRECIO. ME GUSTA MUCHO SU RESTAURANT GOURMET Y AUNQUE LA MAYORIA DE LAS VECES SOLO ME HE QUEDADO UN PAR DE NOCHES MIS ESTADIAS HAN SIDO BUENAS.....ESPECIALMENTE ESTA OCASION, PUES MI HIJO MENOR, SE SALIO DE LA HABITACION Y EL PERSONAL QUE LO ENCONTRO FUERON MUY GRATOS EN EL TRATO A MI PEQUEÑO. SUGIERO QUE EN EL TEMA DE LAS ALMOHADAS HAGAN ALGO AL RESPECTO, CREO QUE DEBEN TENRE UNA MEJOR CALIDAD. GRACIAS

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Ricardo, fue muy cortes
Reviewed: 2 years ago (03/01/2024)
Date of experience: 01/2024

Es un Hotel que tiene una ubicación muy absecible, cómodo, limpio y un servicio al cliente excelente. Todo el personal es muy amable.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Roxy
Reviewed: 2 years ago (03/01/2024)
Date of experience: 01/2024

Amazing hospitality, I had my room switched for a double bed with no problem. Only weird thing was there was a shoe print on the ceiling, lighting was not the best, and the toilets flush quality was not the strongest.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (02/01/2024)
Date of experience: 01/2024

Guest has not commented on review

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