Hotel Lucerna Tijuana

ME GUSTARIA QUE AGREGARAN CAFETERA EN LAS HABITACIONES

Muy buena, aunque estuve muy poquito. Lo único que no me encantó es que mi habitación estaba junto a una puerta como de emergencia que siempre estuvo abierta y como que no olía muy bien.

Todo la estada fue muy bien y excelente. La plomeria del toilet era algo lenta.

Todos fueron muy amables. Estamos muy agradecidos con Fernando. Nos ayudo bastante. Todo estaba bien bonito. El servicio fue rapido y efectivo. Recomiendo este lugar a todos.

Estado de habitacion deteriorable , no valen el precio.

Overall the room was good. The balcony was fantastic, we sat out there and took in some sunshine. The only compliant about the room was that the door top where the slot goes needed to be tightened. It kept catching when we wanted to open it. The room was large, spacious but needed a mini fridge. Big plus, there was a functioning AC. The hotel staff was kind, considerate and the Aqueduct restaurant was pleasant. The food choices at the Acqueduct restaurant was extremely pricey but good. You don't need to leave the compound for anything.

Guest has not commented on review

It was a great place to stay, I'd stay again. Staff were very friendly and eager to help.

My overall experience staying at Lucerna (Tijuana) has been pleasant. However this last stay (check-in January 17th , check-out January 18th) was not so pleasant. The issue was the following, upon checking we added ONE breakfast to the room. The room was under my name however the breakfast was for my husband. At check-in the gentleman checking us in was very polite and super nice and we made it clear that it would be my husband eating breakfast and not me. There seemed to be no issue at all with that. Fast forward to the morning my husband goes down to the breakfast buffet, however upon letting the staff know the room number and that we had pre-paid for breakfast, he was denied and had to pay AGAIN. It was at check-out that when we tried to get re-imbursed for one of the breakfasts that we were charged and we only used ONE, we were informed there was nothing that could be done, that the breakfast that we pre-paid for upon check-in had to be redeemed by me, the person the room is under. I was informed that there was nothing they could do, so we paid double for only having breakfast once, by my husband. It really left a bad taste and honestly I am recommending you change this policy. At the end of the day, if there are 30 people staying in a room, and there is only ONE added breakfast, what difference should it make WHO redeems it? Clearly the hotel knows how many can be redeemed. I am just shocked.

Cuartos limpios pero cansados, un crimen que sigan usando sanitarios que usan 20 litros en cada descarga.