Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,618 reviews
:
By Felipe Pablo
Reviewed: 2 years ago (28/12/2023)
Date of experience: 12/2023

Primero nos dieron una habitación en el piso 3, cuarto 314; donde olía demasiado a pintura y tiner. El recepcionista sabía que traíamos niños y aún así nos asignaron ese cuarto. Después de nuestra queja, se nos asignó la habitación 427. En ese piso no olía a pintura pero la impresión que dejó su servicio es muy malo. No volvería a quedarme en este hotel.

By Leonardo Campuzano
Reviewed: 2 years ago (28/12/2023)
Date of experience: 12/2023

Guest has not commented on review

By Jorge Ramirez
Reviewed: 2 years ago (27/12/2023)
Date of experience: 12/2023

Not good. Room was dirty and shower backed up. Food was not very good.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, sorry about the inconvinence.
We already working on your comments.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (27/12/2023)
Date of experience: 12/2023

Mejorar su alimentación

No Public Name
Reviewed: 2 years ago (26/12/2023)
Date of experience: 12/2023

El hotel y sus instalaciones muy bonitas y limpias. Personal amable.
Solo que los precios del restaurante son caros, se entiende que esta dentro del hotel y por eso los costos pero pienso que podrías mejorarlos

No Public Name
Reviewed: 2 years ago (26/12/2023)
Date of experience: 12/2023

Muy buena

No Public Name
Reviewed: 2 years ago (25/12/2023)
Date of experience: 12/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (24/12/2023)
Date of experience: 12/2023

Very good

No Public Name
Reviewed: 2 years ago (23/12/2023)
Date of experience: 12/2023

The room smelled bad and we were very surprised there was no complimentary coffee in the room. The food and service was very good, but there are better hotels for this price.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence
We are working on your comments.
We appreciate having chosen us for your stay,
Greeting
By Manuel
Reviewed: 2 years ago (22/12/2023)
Date of experience: 12/2023

Buen servicio y un personal muy amable y cortez

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Agradecemos habernos elegido para su estancia,
Lo esperamos pronto
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