Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,887 reviews
:
No Public Name
Couple
Reviewed: 5 months ago (16/06/2026)
Date of experience: 06/2026

Overall experience was lackluster .
Rooms were old and smelly and beyond in need of a remodel .
My expectations based on reviews and PRICE , were far beyond the product that we received.
We have been looking for a hotel that’s comparable to the GRAND HOTEL TJ . And nothing comes close .
Based on the price of the room and the supposed “5 star hotel label”
You should get a WAY better hotel room .
Pool needs a furnace .
Sheets were old and dirty .
Room service menu needs more options .
The only good thing about this stay was the convenient parking .
The room felt like it was falling apart . It was just a very embarrassing experience.
I will never be coming back to the lucerna .
I’m sorry , but you guys have a lot work To do.
Starting with large a financial investment to the outdated rooms .

Dear Guest,

We sincerely appreciate you sharing your feedback and rating of your recent stay with us.

We deeply regret that your experience was not satisfactory, especially regarding the condition and cleanliness of the room, as well as your perception of the value for money and the expectations generated by the hotel's category. We understand the importance of offering renovated and comfortable facilities that meet each of your expectations, and we have taken note of your comments regarding the furniture, the overall ambiance, the linens, and the variety of the room service menu.

We also appreciate you highlighting positive aspects such as the convenience of the parking, the attention received during the check-in and check-out process, as well as the service from the bellhops and the internet quality. Your feedback is essential in identifying areas where we must focus our efforts to improve the guest experience.

We appreciate your honesty in providing such a detailed perspective of your experience, as this helps us direct our efforts toward the areas with the greatest opportunity.
No Public Name
Business
Reviewed: 5 months ago (16/06/2026)
Date of experience: 05/2026

Bien, sólo no me gusta que retengan el valor de la reservación y que al llegar en lugar de tomar esa retención, hagan otro cobro adicional, más el depósito de $2,000.00. Sería más práctico que tomen la retención realizada.

Estimada Srta. Fernandez

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue positiva y que diversos aspectos, como la limpieza de la habitación y de las áreas públicas, el funcionamiento de las instalaciones, la calidad de internet y la atención del personal de botones y camarista, estuvieron a la altura de sus expectativas. Valoramos especialmente su disposición a recomendarnos y las calificaciones otorgadas en estas áreas.

Tomamos nota de su observación respecto al proceso de retención y cobro durante el check in. Entendemos que este procedimiento puede resultar poco práctico, y agradecemos que nos transmita su percepción, ya que sus comentarios nos ayudan a identificar áreas donde podemos buscar mejoras en la experiencia de nuestros huéspedes.

Apreciamos profundamente su retroalimentación, la cual representa una valiosa oportunidad para continuar perfeccionando nuestro servicio en cada visita.
No Public Name
Family
Reviewed: 5 months ago (16/06/2026)
Date of experience: 06/2026

Overall good, but my son had an accident with a needle or nail sticking out of the bed in the bedroom, please check and remove them or fix them, his foot got hurt. I moved the nail towards the inside but it needs to be removed, the other bed had something similar sticking out, please check

Dear Guest,

We sincerely appreciate you sharing your feedback and experience regarding your recent stay with us.

We deeply regret the incident you mentioned with the protruding object on the bed and the inconvenience this caused your child. We understand the importance of providing safe and comfortable spaces for the well-being of all our guests, and we take these types of comments very seriously. Your feedback is essential in helping us identify and correct any issues that may affect safety and peace of mind during your stay.

On the other hand, we are pleased to know that, despite this situation, aspects such as the check-in and check-out process, the cleanliness of the room and public areas, as well as the attentiveness of our staff and bellhop service, contributed positively to your visit.

We appreciate your trust and willingness to recommend us; your feedback motivates us to continue striving for continuous improvement, always prioritizing the safety and satisfaction of our guests.
No Public Name
Family
Reviewed: 5 months ago (15/06/2026)
Date of experience: 06/2026

Overall a great experience, stayed here before and liked the service decided to stay here once again with my spouse and two children 12 & 6 yrs old.
The kids got to enjoy the pool and the atmosphere is welcoming, enjoyable. We didn't try any of the restaurants food but the bar was great and drinks were good.
Would definitely be my goto when in Tijuana again!

Dear Guest,

We sincerely appreciate you sharing your excellent rating and comments about your recent stay with us.

It is a true pleasure to know that you decided to return and that you and your family enjoyed your visit, especially the pool, the welcoming and pleasant atmosphere, and the service at the bar. We are delighted that your experience was positive and that our facilities contributed to making your family stay memorable.

We greatly value your recognition and preference, as well as your recommendation to consider us your top choice when you visit Tijuana again. Your comments motivate us to continue maintaining the high standards of quality and service that distinguish us.
No Public Name
Alone
Reviewed: 5 months ago (15/06/2026)
Date of experience: 06/2026

Not good. I was given a room near the staircase so would constantly hear foot traffic. The shower didn't have hot water. There were hairs in the sink from prior guest. There was no safe in the room to protect my valuables so I had to carry everything with me the whole trip. I guess you were at capacity because I'm quite sure I was given the worst unit in the hotel. I've never written a review before but in this case I had to say something. It was really awful.

Dear Guest,

We sincerely appreciate you taking the time to share your impressions and comments about your recent stay with us.

We are deeply sorry that your experience was not satisfactory, particularly regarding the room location, the noise from the common areas, the lack of hot water in the shower, and the cleanliness issues in the bathroom. We understand the importance of having facilities in optimal condition that provide peace of mind and comfort throughout your stay, as well as the importance of the security of your personal belongings. We are very sorry that these issues negatively impacted your visit and led you to share your experience for the first time.

We also appreciate you highlighting positive aspects such as the check-in process, the bellhop service upon arrival, and the cleanliness of the public areas. Your feedback is invaluable in identifying specific areas for improvement and reinforcing our service and quality standards.

Thank you for your honesty in expressing your expectations and perception of your stay, as your comments directly contribute to our ongoing improvement efforts.
No Public Name
Reviewed: 5 months ago (15/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Estimado Sr. Treviño

Agradecemos sinceramente que haya compartido su excelente calificación sobre su reciente estancia con nosotros.

Nos complace saber que su experiencia fue muy positiva y que aspectos como la limpieza de su habitación y de las áreas públicas, el proceso de check-in y check-out, así como la atención de nuestro equipo y la calidad del internet, cumplieron con sus expectativas.

Valoramos especialmente su disposición para recomendarnos y sus altas calificaciones en todos los rubros, ya que su opinión es fundamental para motivarnos a seguir manteniendo nuestros altos estándares de calidad y mejorar continuamente en beneficio de nuestros huéspedes.
No Public Name
Couple
Reviewed: 5 months ago (15/06/2026)
Date of experience: 06/2026

Poor to fair. The rooms are not like the pictures. They are old and worn out. Our air conditioning did not work. The room temperature stayed at 22.5 day and night.
The staff was very friendly and went out of their way to provide a good experience. The first room was by the road and was extremely loud. We had to move because it was so noisy.

Dear Guest,

We sincerely appreciate you sharing your feedback and evaluation of your recent stay with us.

We regret that the room did not meet your expectations in terms of condition and functionality, particularly the non-functioning air conditioning and the difference between the reference photos and the actual space provided. We also understand the inconvenience caused by the outside noise, which may have necessitated a room change for greater peace and quiet.

On the other hand, we are pleased to know that the attentiveness and helpfulness of our staff contributed positively to your visit, as our team constantly strives to provide warm and attentive service to every guest.

We value your feedback, as it helps us identify specific areas for improvement and reinforces our commitment to providing more satisfying experiences in the future.
No Public Name
Alone
Reviewed: 5 months ago (14/06/2026)
Date of experience: 06/2026

Muy amable todos el en hotel.

Estimada Srta. Guerrero

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos alegra saber que encontró un trato cordial y amable por parte de todo el equipo durante su estancia, lo cual contribuyó a que su visita fuera tan positiva.

Valoramos especialmente sus altas calificaciones en cada uno de los aspectos evaluados, como el proceso de check in y check out, la limpieza de su habitación y de las áreas públicas, el funcionamiento de la habitación, el servicio del personal de botones y camarista, así como la calidad de internet. Su confianza al recomendarnos es muy significativa para nuestro equipo y nos motiva a seguir brindando un servicio de calidad en cada visita.
No Public Name
Family
Reviewed: 5 months ago (14/06/2026)
Date of experience: 06/2026

Excelente servicio

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos alegra saber que el servicio recibido durante su estancia fue excelente y que cada uno de los aspectos evaluados, como el proceso de check in y check out, la atención del personal de botones y camarista, la limpieza de su habitación y de las áreas públicas, el funcionamiento de la habitación y la calidad de internet, estuvieron a la altura de sus expectativas.

Valoramos profundamente sus altas calificaciones y la confianza demostrada al recomendarnos, ya que sus comentarios son una motivación fundamental para continuar ofreciendo una atención de calidad en cada visita.
No Public Name
Business
Reviewed: 5 months ago (13/06/2026)
Date of experience: 06/2026

Muy bueno, el servicio de desayuno en los pisos debería abrirse a las 6, igual que el desayuno abajo.

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue muy buena y que diversos aspectos, como el proceso de check in y check out, la atención del personal de botones y camarista, la limpieza tanto de su habitación como de las áreas públicas, el funcionamiento de la habitación y la calidad de internet, estuvieron a la altura de sus expectativas.

Valoramos especialmente su sugerencia respecto al horario de apertura del servicio de desayuno en los pisos y su comparación con el restaurante principal. Sus comentarios son sumamente valiosos para identificar áreas en las que podemos seguir perfeccionando la experiencia de nuestros huéspedes.

Apreciamos también su disposición a recomendarnos y sus altas calificaciones, ya que nos motivan a continuar brindando un servicio de calidad en cada visita.
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