Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,618 reviews
:
By Norma Vega
Reviewed: 2 years ago (21/12/2023)
Date of experience: 12/2023

We stay there for our treatments with Dr Calzada. It’s convenient, friendly and looks like always trying to improve & renovate.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are already working on your comments
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (21/12/2023)
Date of experience: 12/2023

Guest has not commented on review

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Agradecemos habernos elegido para su estancia,
Lo esperamos pronto
By Maria Elena Shoop
Reviewed: 2 years ago (20/12/2023)
Date of experience: 12/2023

Our stay was very good! Axel gave us wonderful service!! He was very kind, professional, efficient and respectful! Ricardo was very nice and professional as well!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By José Luis Pérez Gomez
Reviewed: 2 years ago (20/12/2023)
Date of experience: 12/2023

Calificación Mediocre. La calidad de los alimentos deplorable. Ha pasado 1 semana y no he recibido mi factura. No contestan los correos ni las llamadas. La atención de los meseros en el desayuno, pésima.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Lamentamos los inconvenientes causados, usted es muy importante para nosotros
Por lo cual ya nos encontramos trabajando en sus comentarios.
Agradecemos habernos elegido para su estancia,
Saludos
By Tamara Lee Jarrell
Reviewed: 2 years ago (20/12/2023)
Date of experience: 12/2023

My only complaint would be the noise from construction outside my room next door. It was at times difficult to rest after surgery but the hotel was very kind in helping with that issue. Everything was 5 star and this hotel made it possible to recover in a very comfortable setting. The bed and linens were heavenly soft and plush, I had Netflix in my room so I could watch movies in English which I appreciated. Thank you for a such a wonderful healing opportunity.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (18/12/2023)
Date of experience: 12/2023

My stay was good and the staff was friendly. I ordered a shuttle on the day I checked out at 7:50 am. I wasn't told until 8:15 am that the shuttle got into an accident. I was late for my appointment and had to bring my luggage across the road. Not the best service. 😕 I enjoy the Lucerna overall so thank you.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (18/12/2023)
Date of experience: 12/2023

Exellent

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 2 years ago (18/12/2023)
Date of experience: 12/2023

We had troubles with our room key. After 3 trips back to the front desk, we finally got one of the two keys to work, only to find out a guest was already in the room! Went back to the front desk and got another room. The room we were in was ok. lighting was poor and the room was dirty. There was hair and debris on the floor, looked like a bloody booger on the wall in the bathroom, and the shower appeared to have black mold in the grout. Tiles on the floor were chipped. To top it off, the morning we were checking out, a maid tried to enter the room twice before we checked out. We weren't even close to the checkout time. We went down for breakfast and there were no eggs at the buffet. We waited for about 10 minutes, then decided to eat something else. There were a few positive things I can say about the stay. The front desk staff, in particular Axel, was very friendly and professional. The bed was pretty comfortable, and the lobby was beautifully decorated for Christmas.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apolgize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greeting
By Monica Gloria
Reviewed: 2 years ago (17/12/2023)
Date of experience: 12/2023

Experience was much better than expected. Clean room, comfortable mattresses, friendly staff.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By Diego
Reviewed: 2 years ago (16/12/2023)
Date of experience: 12/2023

Bien, solo creo que el baño de la habitación ya no está bien, la regadera no salía siempre agua caliente y tenía olor a coladera cuando llegué.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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