Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,503 reviews
:
By imelda Arroyo
Reviewed: 2 years ago (13/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
By Sarah Eggertson
Reviewed: 2 years ago (13/10/2023)
Date of experience: 10/2023

The staff are all so friendly and helpful. The hotel itself was nice. The elevators were being worked on while we were there. One day I had to walk up 5 flights of stairs, after recently having surgery…so that wasn’t great. But that was just bad timing. The other thing is the pool was freezing cold!! So we didn’t get to go swimming.
Otherwise, it was very pleasant.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (13/10/2023)
Date of experience: 10/2023

Really bad experience checking in, it was my wedding room and the guys could not find our reservations for 2 rooms. Then the two of them started to argue in front of us pushing each other soo unprofessional.
My rooms smelled and I would never stay here again. Elevator didn't work. We had to wak down with my wedding dress.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (13/10/2023)
Date of experience: 09/2023

Mala. El cambio sin previo aviso en mi reservacion (tipo de habitacion) fue frustante. ademas tener que esperar a que pudieran conseguir una cama extra. El personal de recepcion al momento de check-out tuvo una atencion ruda,

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (12/10/2023)
Date of experience: 10/2023

Mucha área de oportunidad en el gym. Las caminadoras no sirven y desde hace meses están igual . Llega uno ennna mañana (6 am) no hay toallas , no hay agua , muuuy descuidado .

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (12/10/2023)
Date of experience: 10/2023

En esta ocasion me encontré mal aseada la habitación y con fallas de mtto mayor en baño e iluminación

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (11/10/2023)
Date of experience: 10/2023

se me hizo caro para el nivel de servicio, no me gusto que me hayan hecho un cargo preventivo de 8,000 pesos para dos noches creo que no era necesario

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (11/10/2023)
Date of experience: 10/2023

The hotel needs some fixing. I saw bubbling on the wallpaper in the room. The A/C worked poorly in my sister’s room. Investing in sound proofed patio doors would be great for rooms facing the front of the hotel due to the high traffic noise. Having only one elevator operational was terrible. I’d say the only excellent thing about the place was some dishes we ordered and the hotel staff.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (10/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
By Gustavo Lasso de la Vega
Reviewed: 2 years ago (10/10/2023)
Date of experience: 10/2023

Great ambiance and great service all around!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
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