Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
By Clemente rodriguez
Reviewed: 5 months ago (26/10/2025)
Date of experience: 10/2025

It’s always friendly service and fast this time Emmanuel helped at check in, never disappointed with the quality of the customer service provided. I’d like to thank Susana for initially making my reservation aswell

Thank you for your kind feedback! We're glad Emmanuel and Susana made your stay enjoyable. We appreciate your continued trust in us!
No Public Name
Reviewed: 5 months ago (25/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 5 months ago (25/10/2025)
Date of experience: 10/2025

Good experience the bathrooms looks old but worked ok

Thank you for your feedback. We’re glad you had a good experience and appreciate your comment regarding the bathrooms as we continue to improve our facilities.
No Public Name
Reviewed: 5 months ago (24/10/2025)
Date of experience: 10/2025

It was a good experience it was nice to see friendly kind faces every time we encountered and employe

Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and that our team made you feel welcome with their kindness and friendly service. We hope to see you again soon!
By Genaro González
Reviewed: 5 months ago (24/10/2025)
Date of experience: 10/2025

Excellent service, kind staff and outstanding rooms to stay.

Thank you so much for your kind words! We’re delighted to hear you enjoyed our service, staff, and rooms. We look forward to welcoming you again soon!
By Ignacio
Reviewed: 5 months ago (24/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 5 months ago (23/10/2025)
Date of experience: 10/2025

We love staying at Lucerna. Staff is very friendly and amenities are on point. Is close to everything we wanted to do or visit. We always recommend friends and family

Thank you so much for your wonderful feedback! We're delighted to know you enjoyed your stay and that our location and amenities met your expectations. We truly appreciate your recommendations and look forward to welcoming you back soon!
No Public Name
Reviewed: 5 months ago (23/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo de contestar nuestra encuesta de servicio, ya trabajamos en lo que nos ha marcado, le agradecemos su preferencia, lo esperamos pronto nuevamente, sera un placer recibirlo.
No Public Name
Reviewed: 5 months ago (23/10/2025)
Date of experience: 10/2025

Desafortunadamente esta segunda vez en el hotel no fue grata. La habitación tenia un olor a humedad y a insecticida muy fuerte, incluso me enviaron a una señorita que roció un liquido con aroma para disminuir el olor inicial. Las sabanas de la cama estaban viejas, se podia sentir el desgaste de las mismas. El baño aunque parecía limpio, tenia la coladera tapada, con cabellos y se acumulaba el agua. Realmente muy mala experiencia

Lamentamos profundamente que su segunda estancia no haya cumplido con sus expectativas. Le pedimos una sincera disculpa por los inconvenientes con el olor, las sábanas y el baño. Estamos tomando medidas inmediatas para corregir estas fallas y mejorar nuestro servicio.

Agradecemos mucho su comprensión y esperamos poder recibirle nuevamente para brindarle la experiencia que merece.
By Letty G
Reviewed: 5 months ago (23/10/2025)
Date of experience: 10/2025

Muy satisfecha con todo. Gracias

Muchas gracias por su valoración. Nos complace saber que quedó contenta con el servicio. Será un honor recibirle nuevamente.
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