Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,618 reviews
:
No Public Name
Reviewed: 2 years ago (01/11/2023)
Date of experience: 10/2023

Guest has not commented on review

By Jackie Hampton
Reviewed: 2 years ago (01/11/2023)
Date of experience: 10/2023

We love the staff at the Lucerna. They are very friendly and always willing to help us. It is our go to place to stay in Tijuana.

Dear guest ;
Thank you for taking the time to submit the service survey.
You are very important to us.
We always appreciate choosing us for your stay,
Greetings
By Gregg Reschke
Reviewed: 2 years ago (01/11/2023)
Date of experience: 10/2023

Very impressive, a little rough around the edges. Trim around elevator..
Pool needed cleaning scuffing around building that could be touched up

No Public Name
Reviewed: 2 years ago (31/10/2023)
Date of experience: 10/2023

The hotel was nice but it seems a bit older. It was also Avery loud all afternoon due to construction on the elevator

By Michael
Reviewed: 2 years ago (30/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Dear Guest,
Thank you for taking the time to submit the service survey.
You are very important to us.
We always appreciate choosing us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (30/10/2023)
Date of experience: 10/2023

Muy buena ,el personal muy amable y atento ,solo batalle dos veces pq la limpieza de mi cuarto no estaba hecha y eran las 4:30 de la tarde ,llegue de mi trabajo y el cuarto estaba sin limpiar
Por lo demás estuvo excelente mi estancia de un mes
Gracias por todo ☺️

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
By Mariea hernandez
Reviewed: 2 years ago (30/10/2023)
Date of experience: 10/2023

el personal muy bien, habitaciones muy deterioradas... camas muy comodas

Estimada Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (30/10/2023)
Date of experience: 10/2023

El personal del hotel es muy amable. La comida es muy buena, tienen tres restaurantes dentro del hotel y brindan un excelente desayuno buffet. El gimnasio está bien acondicionado y casi nadie lo usa. Estaban trabajando en la instalación de un ascensor, por lo cual solo había uno disponible. Deberían mejorar la presentación y seguridad en las escaleras de emergencia, pues cuando las usé por la falta de ascensor, estaban llenas de obstáculos como material de construcción y alfombras en desuso. La señal de Internet en las habitaciones es muy mala. No hay privacidad en las habitaciones, los ruidos de las habitaciones contiguas se escuchan permanentemente.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (30/10/2023)
Date of experience: 10/2023

I paíd over 200$ for 1 night.
This room didn’t not have a refrigerator, no safe box and could not use the outdoor room patio.
Very inconvenient for the price

Dear Guest,
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments
We always appreciate choosing us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (28/10/2023)
Date of experience: 10/2023

We had a very pleasant stay! Emmit at the front desk was amazing. The restaurant staff were friendly and very accommodating. The breakfast staff went out of their way to always make sure that I had exactly what I needed. I love staying here and would love to come back. It would be nice to have a hot tub with the pool. The property is very well-kept and I enjoyed spending quiet time there at night and in the early morning hours. We plan to come back and we would love to stay at the Lucerna in Ensenada.

Dear Guest,
Thank you for taking the time to submit the service survey.
You are very important to us.
We always appreciate choosing us for your stay,
Greetings
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