Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,621 reviews
:
By Mary baltazar
Reviewed: 3 years ago (07/10/2023)
Date of experience: 10/2023

El mejor servicio y amabilidad quede muy conforme con mi estadía en el hotel

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (06/10/2023)
Date of experience: 10/2023

I think everything was great. I come once a month and I would not change it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (06/10/2023)
Date of experience: 10/2023

I enjoyed it thank you beautiful

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (06/10/2023)
Date of experience: 10/2023

Buena , solo faltó un bote de. Basura en el cuarto ,
Había uno en el lavamanos del baño pero no en el cuarto

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Maria
Reviewed: 3 years ago (05/10/2023)
Date of experience: 10/2023

The hotel is nice, however it is getting old and more expensive. I've been staying at this hotel for over 30yrs off and on. I can honestly say that I have found better nicer rooms at other hotels that are not as expensive. The location is good. The check-in is terrible. Rooms are never ready by check-in time, and there is usually a long line of people trying to get their rooms.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, sorry about the invconvinence
We are working so we can give a experince that you deserve
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (05/10/2023)
Date of experience: 09/2023

Excellent. Great staff at reception, restaurants, room service, everyone.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Tina Barger
Reviewed: 3 years ago (05/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (05/10/2023)
Date of experience: 09/2023

Exceptional from check in to check out.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (04/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (04/10/2023)
Date of experience: 10/2023

Su máquina para cargar celulares no funciona y el personal me sugirió ir a comprarlo a una tienda de conveniencia a las afueras del hotel (eran las 10 pm) algo que simplemente no estaba dispuesto a hacer. Asimismo, la plancha no tenía tapa para el agua, así que tuve que pedir una en recepción y se tardaron más de 15 minutos en llegar a mi recámara. El servicio de masajes nunca respondió a las llamadas para solicitar la atención.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos los inconvenientes causados.
Nos encontramos trabajando para poder brindarle el servicio que usted merece.
Agradecemos habernos elegido para su estancia,
Saludos
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