Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,890 reviews
:
By Eric Fair
Reviewed: 3 years ago (24/01/2024)
Date of experience: 01/2024

I stay at the Lucerna several times a year due to work and every experience has been great. Umberto is always kind and great as a driver to work and Blanca always has a smile on her face. I will continue staying at the Lucerna.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (24/01/2024)
Date of experience: 01/2024

Shower did not drain.
Hallways smell like pesticide.
Very expensive - not 5 star hotel.

No Public Name
Reviewed: 3 years ago (24/01/2024)
Date of experience: 01/2024

Muy cara la habitación. No corresponde calidad y precio.

No Public Name
Reviewed: 3 years ago (22/01/2024)
Date of experience: 01/2024

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (22/01/2024)
Date of experience: 01/2024

ME GUSTARIA QUE AGREGARAN CAFETERA EN LAS HABITACIONES

By Rocio Cardenas
Reviewed: 3 years ago (22/01/2024)
Date of experience: 01/2024

Muy buena, aunque estuve muy poquito. Lo único que no me encantó es que mi habitación estaba junto a una puerta como de emergencia que siempre estuvo abierta y como que no olía muy bien.

No Public Name
Reviewed: 3 years ago (22/01/2024)
Date of experience: 01/2024

Todo la estada fue muy bien y excelente. La plomeria del toilet era algo lenta.

By Adam Jessop
Reviewed: 3 years ago (22/01/2024)
Date of experience: 01/2024

Todos fueron muy amables. Estamos muy agradecidos con Fernando. Nos ayudo bastante. Todo estaba bien bonito. El servicio fue rapido y efectivo. Recomiendo este lugar a todos.

By Andres Romo
Reviewed: 3 years ago (21/01/2024)
Date of experience: 01/2024

Estado de habitacion deteriorable , no valen el precio.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (21/01/2024)
Date of experience: 01/2024

Overall the room was good. The balcony was fantastic, we sat out there and took in some sunshine. The only compliant about the room was that the door top where the slot goes needed to be tightened. It kept catching when we wanted to open it. The room was large, spacious but needed a mini fridge. Big plus, there was a functioning AC. The hotel staff was kind, considerate and the Aqueduct restaurant was pleasant. The food choices at the Acqueduct restaurant was extremely pricey but good. You don't need to leave the compound for anything.

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