Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,890 reviews
:
By Tamilyn Carson
Reviewed: 3 years ago (13/01/2024)
Date of experience: 01/2024

It was very good. Clean and pretty and everyone was super nice. The only reason I did rate it higher is fir two reasons. One is that the cooling system stopped working efficiently in my room after a couple of days, and the second is that I could constantly smell whatever was being cooked in the kitchen.

Both issues were not critical, and I was offered a different room. However, I only had one more night so I couldn’t see going through the effort.

Fernando was one of the best parts of my entire stay. An absolute joy and delight to see every day!!! 🥰

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are very sorry for the inconvenience caused.
We appreciate having chosen us for your stay,
Greetings
By PABLO
Reviewed: 3 years ago (13/01/2024)
Date of experience: 01/2024

Guest has not commented on review

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Phillip
Reviewed: 3 years ago (13/01/2024)
Date of experience: 01/2024

Excellent stay at the Lucerna.
Very friendly and helpful staff across the board. Delicious food at Rivoli restaurant and nice accommodations

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (12/01/2024)
Date of experience: 01/2024

The hotel was nice but... we had to wait for half hour to get a room that did not have heat then we waited even longer, no one but the maintenance man seemed to be concerned. The room did not have a fridge or microwave forcing my companion to spend 30 plus American dollars per meal. No on ever gave us the option to get a fridge which we learned about after we were checking out. So if I had to give the hotel a 1 through 10, it would get a 4.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are very sorry for the inconvenience caused.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (12/01/2024)
Date of experience: 01/2024

Excelente , mi habitación siempre se limpió definitivamente volveré

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa Lucerna
Agradecemos habernos elegido para su estancia,
Saludos
By Octavio zepeda
Reviewed: 3 years ago (12/01/2024)
Date of experience: 11/2023

Guest has not commented on review

By 1
Reviewed: 3 years ago (11/01/2024)
Date of experience: 01/2024

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (10/01/2024)
Date of experience: 01/2024

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (09/01/2024)
Date of experience: 01/2024

Pésima no había agua caliente recepción no contestaron y negaron situacion

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos mucho el inconveniente causado.
Agradecemos habernos elegido para su estancia,
Saludos
By José Fonseca
Reviewed: 3 years ago (09/01/2024)
Date of experience: 01/2024

Nice room enjoyed the king size bed. The rooms are quit swanky definitely will return.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
Back to Top CERTIFICATE what's this?