Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,891 reviews
:
By Roxy
Reviewed: 3 years ago (03/01/2024)
Date of experience: 01/2024

Amazing hospitality, I had my room switched for a double bed with no problem. Only weird thing was there was a shoe print on the ceiling, lighting was not the best, and the toilets flush quality was not the strongest.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (02/01/2024)
Date of experience: 01/2024

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (28/12/2023)
Date of experience: 09/2023

Excelente el mejor hotel del estado orgullosamente con fundadores de Mexicali, capital del estado....siempre conserven ese calido trato muy original y del norte del pais, vaya atencion no chilanga....sin ofender claro. feliciades el mejor sin duda

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Felipe Pablo
Reviewed: 3 years ago (28/12/2023)
Date of experience: 12/2023

Primero nos dieron una habitación en el piso 3, cuarto 314; donde olía demasiado a pintura y tiner. El recepcionista sabía que traíamos niños y aún así nos asignaron ese cuarto. Después de nuestra queja, se nos asignó la habitación 427. En ese piso no olía a pintura pero la impresión que dejó su servicio es muy malo. No volvería a quedarme en este hotel.

By Leonardo Campuzano
Reviewed: 3 years ago (28/12/2023)
Date of experience: 12/2023

Guest has not commented on review

By Jorge Ramirez
Reviewed: 3 years ago (27/12/2023)
Date of experience: 12/2023

Not good. Room was dirty and shower backed up. Food was not very good.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, sorry about the inconvinence.
We already working on your comments.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (27/12/2023)
Date of experience: 12/2023

Mejorar su alimentación

No Public Name
Reviewed: 3 years ago (26/12/2023)
Date of experience: 12/2023

El hotel y sus instalaciones muy bonitas y limpias. Personal amable.
Solo que los precios del restaurante son caros, se entiende que esta dentro del hotel y por eso los costos pero pienso que podrías mejorarlos

No Public Name
Reviewed: 3 years ago (26/12/2023)
Date of experience: 12/2023

Muy buena

No Public Name
Reviewed: 3 years ago (25/12/2023)
Date of experience: 12/2023

Guest has not commented on review

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