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Public Reviews Score
87%

"Very satisfied"

Based on 3,621 reviews
:
No Public Name
Reviewed: 3 years ago (06/09/2023)
Date of experience: 09/2023

Reserve habitación y tuve que modificar mis viajes , hablé al hotel para cancelar habitación o cambiar fecha y simplemente me dejaron esperando, me hicieron el cargo así sin más ..
Siempre me hospedo en ese hotel , pero la verdad lo pensaré en mi siguiente viaje .
Ni siquiera me devolvieron la llamada como atención .
KL

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Friendly and attentive staff. From front desk to parking attendant.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Ehh

By David
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

It was good but the room smell really bad

Dear guest;
Thank you for taking the time to submit the service survey. We apologize about the inconvenience
You are very important to us, and we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Amy
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Hotel was amazing! So relaxing and very attentive to everything I needed!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By JORGE GARIBAY
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Excellent Like Always, My Only Suggestion would problably be to have a warm device for pool. Water was too cold for some.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

La comida de la mañana podrían cambiar los platillos, muy condimentados y las carnitas que sirvieron estaban muy saladas y secas
La puerta del baño pegaba al piso difícil de maniobrar, el shower algo sucio

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Our romantic package benefits weren't explained. We found out at checkout that we had a complimentary happy hour. Emmit, could have explained what came with the package at check-in but didn't.

Dear guest;
Thank you for taking the time to submit the service survey. We apologize about the inconvenience
You are very important to us, and we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Patricia Villegas
Reviewed: 3 years ago (04/09/2023)
Date of experience: 09/2023

Todo bien, excepto que al entrar al cuarto en lugar de oler a cuarto limpio, huele a comida, quizás es por que el cuarto está arriba del restaurant, pero en general todo bien!!! Gracias!!

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
By Edgar Ibañez
Reviewed: 3 years ago (04/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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