Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,507 reviews
:
By Angel Segovia
Reviewed: 2 years ago (17/07/2023)
Date of experience: 07/2023

The Hotel is beautiful and friendly People. I liked it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (17/07/2023)
Date of experience: 07/2023

Positive. Pushing me to pre-buy room service/food and beverage items at check in was inappropriate and unnecessary

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Claudia Ching Susarrey
Reviewed: 2 years ago (17/07/2023)
Date of experience: 07/2023

Excelente servicio

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (17/07/2023)
Date of experience: 07/2023

muy satisfactoria

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 2 years ago (16/07/2023)
Date of experience: 07/2023

Overall experience was good. We got in after midnight and needed to sleep. We were given a late check out and that really helped.
Room was extremely humid. Even the signs for Lucerna were wilting from too much humidity. Ran the air conditioner all night. Woke up the next morning and the same. Still humid. Bed, rug, tissues, everything damp. Lots of black and white mold on top of the rail behind glass to the shower enclosure. Also mosquitoes in the room.

No Public Name
Reviewed: 2 years ago (16/07/2023)
Date of experience: 07/2023

There is a lot of street noise, so shoot for the upper floors or a room facing the courtyard. The breakfast buffet is pretty good... a lot of options. The menus are meat-oriented, so vegetarians, take note. This was my 4th stay. I guess that says something.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 2 years ago (16/07/2023)
Date of experience: 07/2023

Caro para no ser all inclusive

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (15/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Great experience, I was surprised by the level of comfort and cleanliness of the room and hotel in general. Wonderful time and I would always recommend it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Herb Aten - General Manager -..
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

A few comments... Over the past two years, our company (Biotix), have spent hundred of nights in the Hotel Lucerna. I wanted to share with you my disappointment in the overall experience of your property. The Lucerna is a nice property in a good overall location, which has a secure courtyard area. The K-Tower Rooftop and the Italian restaurants on-site have good food and very convenient location, which is another nice advantage. However, there are three disadvantages that persist: 1) the check-in and check-out process is simply terrible and not automated at all. I have personally stayed in your hotel at least 8 to 10 nights over the past few months. Yet, I have to go through a long and arduous process (and have my passport copied) every single time I stay at your property and if you arrive or depart at the same time with several other customers, it could easily take 20 to 30 minutes at least to check-in or out. 2) The prices have risen substantially the past 5 months and we do not get any discernable discount offers to my knowledge even after having many of our associates spend repeated nights at your property. At this point, we will probably redirect most of our hotel business to go to US side where things are much more automated and customer friendly. 3) Finally, and even worse than the check-in process, is your breakfast at the hotel restaurant. The food is ok, but the process to get in/out of the restaurant and make it so difficult to ascertain what room price includes or does not include breakfast is again a terrible experience. And this bad breakfast experience occurs for me virtually every time I stay there and did happen to each of my four additional team members that joined me from our company on Tuesday evening and Wednesday morning 11 and 12 July (Scott Davidson, Darrell Flocken, He Qin, and Zhang ShenYang). Why can you not just provide your room number and let you guys figure out who's breakfast is (or is not) included? Plus, there is no coffee options in your room and no easy way just to grab a to-go coffee in the lobby. (Difficult to imagine not having this base level of service for 220 US Dollars room charge per night). Am happy to discuss potential improvement ideas with you if you are interested. Sincerely, Herb Aten, General Manager, Mettler Toledo (herb.aten@mt.com)

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
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