Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,891 reviews
:
No Public Name
Reviewed: 3 years ago (24/12/2023)
Date of experience: 12/2023

Very good

No Public Name
Reviewed: 3 years ago (23/12/2023)
Date of experience: 12/2023

The room smelled bad and we were very surprised there was no complimentary coffee in the room. The food and service was very good, but there are better hotels for this price.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence
We are working on your comments.
We appreciate having chosen us for your stay,
Greeting
By Manuel
Reviewed: 3 years ago (22/12/2023)
Date of experience: 12/2023

Buen servicio y un personal muy amable y cortez

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Agradecemos habernos elegido para su estancia,
Lo esperamos pronto
By Norma Vega
Reviewed: 3 years ago (21/12/2023)
Date of experience: 12/2023

We stay there for our treatments with Dr Calzada. It’s convenient, friendly and looks like always trying to improve & renovate.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are already working on your comments
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (21/12/2023)
Date of experience: 12/2023

Guest has not commented on review

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Agradecemos habernos elegido para su estancia,
Lo esperamos pronto
By Maria Elena Shoop
Reviewed: 3 years ago (20/12/2023)
Date of experience: 12/2023

Our stay was very good! Axel gave us wonderful service!! He was very kind, professional, efficient and respectful! Ricardo was very nice and professional as well!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
By José Luis Pérez Gomez
Reviewed: 3 years ago (20/12/2023)
Date of experience: 12/2023

Calificación Mediocre. La calidad de los alimentos deplorable. Ha pasado 1 semana y no he recibido mi factura. No contestan los correos ni las llamadas. La atención de los meseros en el desayuno, pésima.

Estimado Huésped;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Lamentamos los inconvenientes causados, usted es muy importante para nosotros
Por lo cual ya nos encontramos trabajando en sus comentarios.
Agradecemos habernos elegido para su estancia,
Saludos
By Tamara Lee Jarrell
Reviewed: 3 years ago (20/12/2023)
Date of experience: 12/2023

My only complaint would be the noise from construction outside my room next door. It was at times difficult to rest after surgery but the hotel was very kind in helping with that issue. Everything was 5 star and this hotel made it possible to recover in a very comfortable setting. The bed and linens were heavenly soft and plush, I had Netflix in my room so I could watch movies in English which I appreciated. Thank you for a such a wonderful healing opportunity.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (18/12/2023)
Date of experience: 12/2023

My stay was good and the staff was friendly. I ordered a shuttle on the day I checked out at 7:50 am. I wasn't told until 8:15 am that the shuttle got into an accident. I was late for my appointment and had to bring my luggage across the road. Not the best service. 😕 I enjoy the Lucerna overall so thank you.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (18/12/2023)
Date of experience: 12/2023

Exellent

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
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