Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,621 reviews
:
No Public Name
Reviewed: 3 years ago (16/07/2023)
Date of experience: 07/2023

Caro para no ser all inclusive

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (15/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Great experience, I was surprised by the level of comfort and cleanliness of the room and hotel in general. Wonderful time and I would always recommend it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Herb Aten - General Manager -..
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

A few comments... Over the past two years, our company (Biotix), have spent hundred of nights in the Hotel Lucerna. I wanted to share with you my disappointment in the overall experience of your property. The Lucerna is a nice property in a good overall location, which has a secure courtyard area. The K-Tower Rooftop and the Italian restaurants on-site have good food and very convenient location, which is another nice advantage. However, there are three disadvantages that persist: 1) the check-in and check-out process is simply terrible and not automated at all. I have personally stayed in your hotel at least 8 to 10 nights over the past few months. Yet, I have to go through a long and arduous process (and have my passport copied) every single time I stay at your property and if you arrive or depart at the same time with several other customers, it could easily take 20 to 30 minutes at least to check-in or out. 2) The prices have risen substantially the past 5 months and we do not get any discernable discount offers to my knowledge even after having many of our associates spend repeated nights at your property. At this point, we will probably redirect most of our hotel business to go to US side where things are much more automated and customer friendly. 3) Finally, and even worse than the check-in process, is your breakfast at the hotel restaurant. The food is ok, but the process to get in/out of the restaurant and make it so difficult to ascertain what room price includes or does not include breakfast is again a terrible experience. And this bad breakfast experience occurs for me virtually every time I stay there and did happen to each of my four additional team members that joined me from our company on Tuesday evening and Wednesday morning 11 and 12 July (Scott Davidson, Darrell Flocken, He Qin, and Zhang ShenYang). Why can you not just provide your room number and let you guys figure out who's breakfast is (or is not) included? Plus, there is no coffee options in your room and no easy way just to grab a to-go coffee in the lobby. (Difficult to imagine not having this base level of service for 220 US Dollars room charge per night). Am happy to discuss potential improvement ideas with you if you are interested. Sincerely, Herb Aten, General Manager, Mettler Toledo (herb.aten@mt.com)

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Gerardo
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Terrible! I was told the room I paid for had two queen size beds. It turns out the beds where standard/full size. I come here every time I visit Tijuana with my family we always have the same issues, beds are to small and the AC u it’s are not always working. We feel robbed, we were up sold on a room that we didn’t get. The front desk lady name Mayra tried arguing with us and telling us the beds were queen size. We asked to come to our room so she could verify herself. She refused to come see the room. We did later get a price for a regular room. But in all honesty it’s starting to be a disappointment staying at this hotel.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By NILDA DAVILA
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (12/07/2023)
Date of experience: 03/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Darren Dale
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Wonderful

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Excelente, la comodidad muy buena, una atención excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Very good

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
Back to Top CERTIFICATE what's this?