Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,891 reviews
:
By Joselito B. Balasa
Reviewed: 3 years ago (16/10/2023)
Date of experience: 10/2023

It as a good experience, but wondering why we did not get free breakfast when some of our friends and relatives on the 5th floor got it. Even the Parents of the groom who was in our floor, no free breakfast. They asked but did not get any answer, especially for a block out rooms for a wedding event it should be the same for everybody because we tend to talk about it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greeting
No Public Name
Reviewed: 3 years ago (16/10/2023)
Date of experience: 10/2023

It was a pity there was no hot water available and that the room was not clean upon arrival.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Carolina Neri
Reviewed: 3 years ago (16/10/2023)
Date of experience: 10/2023

Pésimo que retengan la penalización por fumar en la habitación, en ningún hotel hacen eso. No vuelvo a hospedarme con ustedes

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (15/10/2023)
Date of experience: 10/2023

Mala , por qué piden depósitos ? Soy un ejecutivo y me hicieron sentir como un huésped de segunda , jamás me volveré a hospedar con ustedes

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

Excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
By Johanna czerny
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

The room was very cold and unfriendly decorated. Tiny Tv with just a few channels.
No coffee maker or bathrobe in the room.
What a down grade from what it used to be! Certainly not Luxurious.
The food was over salted. The waiter that brought the room service was very nice and courteous.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (13/10/2023)
Date of experience: 10/2023

Mala, todo el tiempo el aire acondicionado olía mucho a anticongelante, no tuvimos agua caliente el día que llegamos, no funcionó la lámpara izquierda del buró

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente,
por lo que ya estamos trabajando en sus observaciones.
Agradecemos siempre elegirnos para su estancia,
Saludos
By imelda Arroyo
Reviewed: 3 years ago (13/10/2023)
Date of experience: 10/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos siempre elegirnos para su estancia,
Saludos
By Sarah Eggertson
Reviewed: 3 years ago (13/10/2023)
Date of experience: 10/2023

The staff are all so friendly and helpful. The hotel itself was nice. The elevators were being worked on while we were there. One day I had to walk up 5 flights of stairs, after recently having surgery…so that wasn’t great. But that was just bad timing. The other thing is the pool was freezing cold!! So we didn’t get to go swimming.
Otherwise, it was very pleasant.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
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