Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,891 reviews
:
No Public Name
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

It could be better given the price we paid.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

El servicio del personal Perfecto la comida perfecta solamente la habitación tenía fuga de agua del lavamanos la otra habitación la regadera y los cuartos tienen un olor feo

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente causado.
Por lo que nos encontramos trabajado para poder brindarle el servicio que usted se merece.
Agradecemos habernos elegido para su estancia,
Saludos
By Steven Dahlquist
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

It was good. The people are helpful, knowledgeable, friendly, professional, well dressed. Parking and bell hops are excellent. The thermostat is dirty. Sink drains slowly. Seat doesn’t fit toilet. We’ve stayed here many times—noticed the price increased substantially. On either end of the building, on the side facing the pool, there are super loud fans running, so one cannot open the door to get air. Overall, we like the Lucerna well. The price increase however will likely push us to finding another place to stay when we visit Tijuana. :(

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we apologize about the incovinence.
We are already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Janet Benitez
Reviewed: 3 years ago (08/10/2023)
Date of experience: 10/2023

It’s a beautiful and will come back!!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Valerie Hoperich
Reviewed: 3 years ago (08/10/2023)
Date of experience: 09/2023

Upon arrival we are always greeting at the door and check in with a warm welcome by the hotel team. We cannot say enough about the exceptional service by ALL your employees in every area of the hotel! Many of them remember us by our first names year after year! Mike and I love staying a Lucerna!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (08/10/2023)
Date of experience: 09/2023

I love how friendly and hospitable the people were at the hotel. The bed was amazing.
The restaurant for the breakfast was amazing. The people and servers at the restaurant very kind and friendly.
My wife felt safe for the time we were there. I definitely will be back....

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Sra. Ruiz Morales
Reviewed: 3 years ago (08/10/2023)
Date of experience: 10/2023

We enjoyed our stay!!!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Fernando Hanon
Reviewed: 3 years ago (07/10/2023)
Date of experience: 10/2023

Llegue 1 am de un buelo tarde para saber qie el aire em k tower no servia, me ñasaron a lucerna y en una habitacion mas cara porque nontenoa reservacion ahi ain cuando fue culpa de su hotel hermano. Tengo infeccion intestinal por la baguette de pollo qie cene. No vuelvo JAMAS y nadie de mi empresa.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, lamentamos el inconveniente causado.
Por lo que nos encontramos trabajado para poder brindarle el servicio que usted se merece.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (07/10/2023)
Date of experience: 10/2023

Guest has not commented on review

By Armando Ignacio Macias
Reviewed: 3 years ago (07/10/2023)
Date of experience: 10/2023

Buena, sucia una parte de la recámara y no me aceptaron el convenio de la empresa, cosa que no me gustó

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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