Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,621 reviews
:
By Mario H Gutierrez
Reviewed: 3 years ago (09/06/2023)
Date of experience: 06/2023

Todo excelente, despues averiguo sobre la alberca

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
No Public Name
Reviewed: 3 years ago (08/06/2023)
Date of experience: 05/2023

Siempre es el mismo detalle. Se tiene que llamar para solicitar la factura, aun dejando la información necesaria.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Lamentamos el inconveniente, para nosotros sus comentarios son muy importantes, ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Francisco alejandro ruiz
Reviewed: 3 years ago (08/06/2023)
Date of experience: 06/2023

Excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By RAFAEL
Reviewed: 3 years ago (08/06/2023)
Date of experience: 06/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By Serafin Rivera
Reviewed: 3 years ago (07/06/2023)
Date of experience: 06/2023

Checking in was slow, as I had to wait over an hour after the checkin time of 3pm because the rooms were not ready. Also there was loud elevator construction going on which made relaxing in the room during the day impossible. I finally had to switch to the Maria Felix room at the sister hotel K Tower to be able to relax.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (07/06/2023)
Date of experience: 06/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
No Public Name
Reviewed: 3 years ago (07/06/2023)
Date of experience: 05/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By Harry Arruda
Reviewed: 3 years ago (06/06/2023)
Date of experience: 06/2023

Horrible. Construction went on all day next room over. Could not sleep and in fact I left early.

Dear guest ;
Thank you for taking the time to submit the service survey,
We regret that this time we have not exceeded your expectations, for us your comments are very important, we are already working on improving what has been mentioned.
We appreciate having chosen us for your stay,
Greetings!
By Omar cazares
Reviewed: 3 years ago (06/06/2023)
Date of experience: 06/2023

Deben no hacer tanto ruido al hacer construction

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By Jesus Gonzalez
Reviewed: 3 years ago (05/06/2023)
Date of experience: 06/2023

restroom was clogged for room 219 and for from bathroom has stains i will never go back to this hotel.

Dear guest ;
Thank you for taking the time to submit the service survey,
We regret that this time we have not exceeded your expectations, for us your comments are very important, we are already working on improving what has been mentioned.
We appreciate having chosen us for your stay,
Greetings!
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