Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
By Kenneth ly
Reviewed: 6 months ago (09/10/2025)
Date of experience: 10/2025

Not value for the pricing in TJ

Thank you for your honest feedback. We’re sorry to hear that you didn’t feel the value matched the pricing during your stay. We constantly review our rates to stay competitive in the Tijuana area, while also maintaining the quality of service and amenities we offer. Your comments are important to us and will be taken into account as we work to improve the guest experience. We appreciate you giving us a try.
By Rachel
Reviewed: 6 months ago (09/10/2025)
Date of experience: 10/2025

The hotel was on TikTok and looked really nice when I arrived the receptionist was being rude the room I got smelled really bad nothing like what it thought it was going to be.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. What you described is certainly not the standard we strive to uphold, and we sincerely apologize for the issues you encountered with the room and at check-in.

Your comments have been shared with our team to ensure this is addressed internally. We appreciate you bringing this to our attention, and we hope you'll consider giving us another opportunity in the future to provide the experience you were hoping for.
No Public Name
Reviewed: 6 months ago (08/10/2025)
Date of experience: 10/2025

El aire Mi Cuarto, Fria Mucho

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
By Abraham nava
Reviewed: 6 months ago (08/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 6 months ago (07/10/2025)
Date of experience: 10/2025

Relaxing after a long flight

We’re so glad you were able to relax and unwind after your long flight. Thank you for staying with us — we hope the rest of your stay was just as comfortable!

Warm regards,
No Public Name
Reviewed: 6 months ago (07/10/2025)
Date of experience: 10/2025

Great experience. The outlet in the room did not work

Thank you for your kind words and for letting us know about the outlet issue. We’re glad you had a great experience overall, and we’ll make sure our maintenance team addresses that promptly.

We hope to welcome you back soon!
No Public Name
Reviewed: 6 months ago (07/10/2025)
Date of experience: 09/2025

Un hotel caro que no cumple con el estándar de otros hoteles con similares costos, una alberca de adorno por lo fría que está el agua, no me han entregado la factura después de 11 días, en varias zonas del hotel hay un olor desagradable, a unos compañeros los tuvieron que mover de habitación por esa razón.

Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas ni de nuestros estándares. Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios, los cuales ya hemos canalizado a los equipos correspondientes para tomar medidas correctivas.

En cuanto a su factura, le ofrecemos una disculpa por la demora; ya le debe tener en su correo.

Esperamos poder tener la oportunidad de recibirle nuevamente y brindarle una experiencia mucho más satisfactoria.

By Bonnard
Reviewed: 6 months ago (07/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Agradecemos haber contestado nuestra encuesta de servicio, lamentamos los incovenientes causados, ya he compartido lo valorado con nuestro equipo y tomaremos las medidas necesarias, por favor cualquier requerimiento estaremos a sus ordenes.

Muchas gracias
No Public Name
Reviewed: 6 months ago (07/10/2025)
Date of experience: 10/2025

Good

Thank you very much for your review. We're pleased to know that you were satisfied with the service. It will be an honor to welcome you again.
By Luis Aguilar
Reviewed: 6 months ago (07/10/2025)
Date of experience: 10/2025

Bedroom sheets were full in hair very disappointed!

Thank you for your feedback. We’re very sorry about the condition of the sheets — this is not the experience we want for our guests. We’ve addressed it with our housekeeping team to ensure it doesn’t happen again.

We appreciate your comments and hope to have the chance to welcome you back for a better stay.

Best regards,
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