Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
By Richard
Reviewed: 3 years ago (23/07/2023)
Date of experience: 07/2023

Delightful stay. Room overlooking pool quiet and comfortable. All staff gracious and helpful.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Regina Kelsey
Reviewed: 3 years ago (22/07/2023)
Date of experience: 07/2023

It was a beautiful hotel with excellent staff. The pool area was very relaxing with seating and umbrellas. The store was nice to get any last minute items.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Saul Reynoso
Reviewed: 3 years ago (22/07/2023)
Date of experience: 07/2023

Tuvimos un pequeño problema con la primera habitación que nos habían asignado. La 514. Pues en el cuarto de a lado los huéspedes de esa habitación estaban teniendo una fiesta y haciendo mucho ruido. Pero por fortuna el staff me ayudo a conseguirme un cuarto en una área del hotel muy silenciosa. Muy atenta la atención al cliente!

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (21/07/2023)
Date of experience: 07/2023

Great experience

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Steve Hammonds
Reviewed: 3 years ago (21/07/2023)
Date of experience: 07/2023

Fantastic. The staff went above and beyond to ensure all of our needs were met. Very friendly and welcoming.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (20/07/2023)
Date of experience: 07/2023

En general todo bien, solo el AC que no estaba funcionando bien

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, ya nos encontramos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
By Debra Vidal
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Our experience had been amazing. Staff is very friendly and helpful. Always a pleasure ❤️

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Excelente

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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