Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
No Public Name
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

El Aire acondicionado en malas condiciones se reporto y nunca llegaron a repararlo .

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, ya nos encontramos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

2

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Emmauel Belena
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Muy buena. Todo estuvo limpio, buen servicio, con amabilidad y buen desayuno. No pude abrir la puerta del balcon. Gracias

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By AW
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Been staying here for 8 years and the quality of the hotel and room just keep going down. Use to be one of the top rated Luxury Hotel, but not no more. Sad!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

muy bien

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Angel Segovia
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

The Hotel is beautiful and friendly People. I liked it.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Positive. Pushing me to pre-buy room service/food and beverage items at check in was inappropriate and unnecessary

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Claudia Ching Susarrey
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Excelente servicio

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

muy satisfactoria

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (16/07/2023)
Date of experience: 07/2023

Overall experience was good. We got in after midnight and needed to sleep. We were given a late check out and that really helped.
Room was extremely humid. Even the signs for Lucerna were wilting from too much humidity. Ran the air conditioner all night. Woke up the next morning and the same. Still humid. Bed, rug, tissues, everything damp. Lots of black and white mold on top of the rail behind glass to the shower enclosure. Also mosquitoes in the room.

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