Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
No Public Name
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Very good

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
By rodolfo quiroz
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Overall it was a good experience I just felt the room old & the furniture was a bid damaged.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Soy colaborador de la empresa, y parte de nuestra funcion es observar areas de oportunidad. La verdad solo llegamos para descansar y salir temprano al dia siguiente. Esto es lo que logre observar:
- El internet muy bien a pesar de estar en la ultima abitacion, vimos netflix en la tv sin problema, mis hijos se conectaron sin problema.
- Las camas excelentes
- El aire acondicionado no funcionó, llame a servicio lucerna y muy amablemente me enviaron a un compañero de mantenimiento, le explique la situacion y abrio la valvula para que pasara el agua por la manejadora (por aparente bloqueo), pero eso aun siguio sin resolver el caso. Toda la noche el AC no funciono, aun en la mañana al apagar el aire que de 24.5 logro bajar a 22.5, el ruido de una gotera en el area de la maneradora siguio. Considero que seria bueno que lo revisaran a detalle para que no pase con otros huespedes.
- La habitacion estaba comunicada y nos toco la suerve de que los vecinos durmieron con la tv a volumen alto y fue hasta las 5:30 AM que se despertaron y apagaron su TV para ya irse (supongo a su trabajo). El tema de TVs con volumen alto en habitaciones comunicadas creo que tambien puede ser un punto a analizar, lo dejo a sus consideraciones.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

The customer service was great!! The only issues we had was not enough bath towels, the telephone was not working properly and the value of the money is horrible.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By T
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

One of the worse experience ever. We have been staying with Lucerna (TIJUANA) for over 8 years. The rooms, the service and management has decreased tremendously! We will be looking else where for our next vacation for sure!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By LeNora Bredsguard
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

We booked a room for my daughter after her elective surgery in Tijuana. My daughter had complications and was not released from the hospital. When I notified the hospital they would not work with us. They would not work with us and refused to let me speak with anyone but the call center person. I emailed and did not receive any response. I found this very disheartening as the hotel receives business from the hospital and should put customer health above all things. They didn’t offer letting us stay when she was released or refunding any of the charges. They weren’t interested in the customer at all and were very inflexible and unwilling to work with us during this very stressful time. Shame i buoy Hoteles Lucerna!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Muy buena
La comida de los dos restaurant sin sazón

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Agradable excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Mediocre por el precio

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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