Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
By Edwy Rochin
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

I been going there for a good while to lucerna in Tijuana. This last time was a bad experience. Being that the weather was hot and the AC was not working properly it was a bit of a disappointment when they couldn’t get this issue fix. Other then that everything was great. I enjoy staying there. Great food, bar and service from the staff is good.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
By Mireya Merino
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

All great

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
By Jose Salazar
Reviewed: 3 years ago (03/07/2023)
Date of experience: 08/2022

Guest has not commented on review

By Jessica Yañez
Reviewed: 3 years ago (03/07/2023)
Date of experience: 06/2023

Excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (03/07/2023)
Date of experience: 06/2023

El servicio fue amable rápido y Cortez fue una estadía corta pero cómoda .

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Denny
Reviewed: 3 years ago (02/07/2023)
Date of experience: 06/2023

I had a very pleasant stay

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
By Eddie Sixtos
Reviewed: 3 years ago (01/07/2023)
Date of experience: 06/2023

It was a great experience. The staff was very polite and friendly. I recommend this place!

Dear guest;
Thank you for taking the time to submit the service survey.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (01/07/2023)
Date of experience: 06/2023

Muy bien todo pero en particular la atención de Jorge en recepción y la recamarera del 824. Perdí unos audífonos; los encontraron y devolvieron.
Excelente equipo.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros, estamos muy contentos de haberlo tenido como huésped.
Agradecemos habernos elegido para su estancia,
Saludos
By César Brito Ríos
Reviewed: 3 years ago (29/06/2023)
Date of experience: 06/2023

Muy buena

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Steven Cardoso
Reviewed: 3 years ago (29/06/2023)
Date of experience: 06/2023

Management decisions not the best to cater to individuals experience. Stayed a second night and was treated like an outsider and assigned a room situated in part of hotel that should not be presented to any guests. (room 832 I think it was) AC unit not working, room air quality was bad and there was hotel damaged and spare furniture outside my door?

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us, we already working on your comments.
We appreciate having chosen us for your stay,
Greetings
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