Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,513 reviews
:
By Henry Jimenez
Reviewed: 3 years ago (29/01/2023)
Date of experience: 01/2023

No me han mandado mi factura por favor

No Public Name
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

Gran experiencia, recomiendo

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Jorge
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

Muy buen servicio
Calidad de comida es excelente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos
By jose curiel
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Enrique
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

Guest has not commented on review

By Elizabeth
Reviewed: 3 years ago (27/01/2023)
Date of experience: 01/2023

It was nice ,but I feel you need to put a microwave, coffee pot in room, as a Courtesy,

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (26/01/2023)
Date of experience: 01/2023

Very friendly staff. Went out of their way to help us. Thank you

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Anne Peters
Reviewed: 3 years ago (26/01/2023)
Date of experience: 01/2023

Loved this property and will be back. Everyone was very kind and understanding of my poor Spanish.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (26/01/2023)
Date of experience: 01/2023

Todo excelente !! Muchas gracias por todo !!

No Public Name
Reviewed: 3 years ago (26/01/2023)
Date of experience: 01/2023

Terrible! I have never stayed in a hotel 5* that is in this horrible condition.

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
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