Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
By Jose A.
Reviewed: 3 years ago (13/03/2023)
Date of experience: 03/2023

Good experience

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Lilie Salazar
Reviewed: 3 years ago (12/03/2023)
Date of experience: 03/2023

Very impressive with the hospitality & cleanliness

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (12/03/2023)
Date of experience: 03/2023

Bien. Lo único malo es que cuando haces el check-out tienen que revisar el cuarto y tardan mucho. De alguna manera deberían de considerar a los clientes frecuentes que no nos robamos nada para no esperar.

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo, estamos trabajando en lo ya mencionado.
Le esperamos pronto, será un placer asistirle.
Saludos
By Alejandro Osuna
Reviewed: 3 years ago (12/03/2023)
Date of experience: 03/2023

Tdo excelente como siempre, solo que las ultimas veces la regadera sale muy poca agua, de lo demás excelente.

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo y trabajaremos en lo antes ya mencionado.
Le esperamos pronto, será un placer asistirle.
Saludos
By Lou Castro
Reviewed: 3 years ago (12/03/2023)
Date of experience: 03/2023

Excellent service!

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Boney
Reviewed: 3 years ago (11/03/2023)
Date of experience: 03/2023

I love the housekeeper very respectful, hard worker, and frendly

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Brett Larson
Reviewed: 3 years ago (11/03/2023)
Date of experience: 03/2023

There is no free breakfast the buffet was $25 each. The website is misleading and the front desk staff very chaotic and did not speak very good English

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
By omar gutierrez
Reviewed: 3 years ago (11/03/2023)
Date of experience: 03/2023

the only bad thing on the room was the shower head it has no pressure and just a little water the filter for the a/c was really duty the service of the employees was amazing

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana, we are alreday working on your comments.
Looking forward to welcoming you back.
Kind regard
By Norma SC
Reviewed: 3 years ago (10/03/2023)
Date of experience: 03/2023

I really expected more from this Hotel, in the photos it looks very different. But the biggest problem is that the rooms do not have privacy from outside noise and from the other rooms, EVERYTHING can be heard. My stay there was the worst experience I have ever had in a supposed 4-star hotel. We couldn't rest well the 3 nights we stayed there because drunk people came talking, laughing and singing, all in their room but we all listened as if they were in the same room.
The only good thing is the very friendly and attentive staff. I would never go back again!

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
By MARIANA GUADALUPE QUINTERO COR..
Reviewed: 3 years ago (10/03/2023)
Date of experience: 03/2023

BUENA SOLO QUE YA NO TIENE COTONETES NI PANTUMFLAS EN LA HABITACION.

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
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