Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
No Public Name
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

Amazing!

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
By Anett
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

No validaron la transferencia que se había realizado 2 días antes y se les había enviado el comprobante de pago con tiempo para que no hubiera problema al momento de hacer llegar, pero al momento de la llegada nos solicitaron un deposito, se le tuvo que hablar al encargado, y en general nos tuvieron esperando alrededor de 10-15 minutos.

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio, lamentamos el inconveniente causado
Usted es muy importante para nosotros, por lo que ya estamos trabajando en sus observaciones.
Agradecemos habernos elegido para su estancia,
Saludos
By Ryan Pinion
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

Excelente

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Graciela
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

We had a terrible night in a not very clean room, that even had a cockroach on the ceiling

No Public Name
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

Tuve vecinos ruidosos y aunque llame a recepción no se detuvieron. Dormí unas y media.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Fabio Salerno
Reviewed: 3 years ago (18/06/2023)
Date of experience: 06/2023

en general OK, pero es la 2nd vez que me pierden algo en la Laundry.......

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio, trabajamos en sus observaciones.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
By Alma Rosa Nieto
Reviewed: 3 years ago (18/06/2023)
Date of experience: 06/2023

Hotel great Mexican restaurant poor service weak waiter questions
Our choices I’m vegan my friend gluten free. Bright me chicken in Asian salad even tho told waiter I was vegan. He took salad to kitchen and came back with SAME salad minus chick pieces?!?! Got charged for salad anyway!!! Food was poorly condimentes and quality weak. Another friend order hamburger and told me meat was tough and insipid. Disappointed and would not go back.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (17/06/2023)
Date of experience: 06/2023

Room was real warm at night and internet for Netflix and Prime didn’t work in evening.

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (17/06/2023)
Date of experience: 06/2023

Overall good

Dear guest;
Thank you for taking the time to submit the service survey.
You are very important to us.
We appreciate having chosen us for your stay,
Greetings
No Public Name
Reviewed: 3 years ago (17/06/2023)
Date of experience: 06/2023

No me mandaron la factura

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio.
Usted es muy importante para nosotros.
Agradecemos habernos elegido para su estancia,
Saludos
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