Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
By Eloy Vazquez Labastida
Reviewed: 3 years ago (10/03/2023)
Date of experience: 03/2023

Tenemos varios años como clientes del hotel y con el tiempo hemos venido observando un constante deterioro en cuanto a la calidad de los cuartos, en algunos las regaderas no funcionan al 100, en otroa las puertas de seguridad no estan completas, a nosotros en especial nos agrada llegar al hotel y no nos gustaria buscar otra alternativa.

No Public Name
Reviewed: 3 years ago (09/03/2023)
Date of experience: 03/2023

Excelente… muy buen servicio al cliente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Chad Cromer
Reviewed: 3 years ago (08/03/2023)
Date of experience: 03/2023

3

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
No Public Name
Reviewed: 3 years ago (07/03/2023)
Date of experience: 03/2023

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 3 years ago (07/03/2023)
Date of experience: 03/2023

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 3 years ago (06/03/2023)
Date of experience: 02/2023

For such a nice place I was surprised there was no jacuzzi… beautiful place though and right next to everything via walking.
We booked here cause of their shuttle service to the medical buildings - but on the 2nd morning they said the shuttle “wasn’t in service”… so we had to take Uber. Which is pretty cheap but still we didn’t think that would be something we had to do.
But my wife’s Biggest complaint was the room was cold and the heat never blew hot air. The thermostat was on but it almost was like it had a safety feature where it wouldn’t heat up past 20 degrees C
So we checked out early and went to a different hotel down the road (holiday inn) which had a working heater in the room and a hot spring jacuzzi

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
By Erick Muñoz
Reviewed: 3 years ago (06/03/2023)
Date of experience: 02/2023

Muy bien, cumple con lo necesario para pasar la noche

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Manny
Reviewed: 3 years ago (05/03/2023)
Date of experience: 03/2023

Un 10

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Guest has not commented on review

Estimado Huésped ;
Agradecemos sus comentarios sobre su reciente estadía en Lucerna Tijuana.
Esperando darle la bienvenida de nuevo pronto, será un placer atenderle
Saludos!
By Trinie
Reviewed: 3 years ago (02/03/2023)
Date of experience: 02/2023

The room was nice and it had a safe, which was nice. My complaints were the room shower water pressure/nozzle. It took longer to rinse my hair than in the main Lucerna hotel tower. The thin walls let me hear room 811 for hours. Even when they stopped dancing and singing I could still hear them flipping channels on the TV and finally watching a movie.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana, We are already working in your comments.
Looking forward to welcoming you back.
Kind regard
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