Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
No Public Name
Reviewed: 3 years ago (01/03/2023)
Date of experience: 02/2023

FATAL, NUNCA NOS FACTURAN LAS ESTADIAS, Y NOS HACEN LARGAS PARA PODER RECIBIR LAS FACTURAS. SIEMPRE ES EL MISMO PROBLEMA, LAMENTABLEMNTE POR EL TIPO DE NEGOCIOS QUE TENEMOS EN TIJUANA, ES EL HOTEL QUE NOS QUEDA CERCA, PERO FATAL EL SERVICIO DE CONTABILIDAD

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 3 years ago (01/03/2023)
Date of experience: 02/2023

I was a good experience

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Ramiro
Reviewed: 3 years ago (01/03/2023)
Date of experience: 02/2023

Always great

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Alfredo Rivera
Reviewed: 3 years ago (28/02/2023)
Date of experience: 02/2023

Buena , siempre me hospedo con ustedes y tengo una habiatacion más grande a la última que me dieron y siempre realizo la misma reservación , tampoco me habían pedido depósito en garantía el cual realicé y me comentaron me lo regresarían al dejar la habiatacion y es momento que no se ha regresado a mi tarjeta dicho depósito

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
By benjamin mendoza
Reviewed: 3 years ago (28/02/2023)
Date of experience: 02/2023

The hotel was clean and nice. Parking in front of hotel was adequate. Check in was slow. One person helping multiple people. Could be faster. Heater in room 803 did not work. Was offered to move room after checked in. Also tried to upgrade from double bed to one king bed. Not available. Food was good. Morning buffet was not included in hotel stay even though room was reserved with breakfast included. Not sure if I would stay here again.

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
By Monze
Reviewed: 3 years ago (28/02/2023)
Date of experience: 02/2023

Great service

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By ERIKA
Reviewed: 3 years ago (28/02/2023)
Date of experience: 02/2023

En general todo bien con lo unico que tengo problema es que no me mandan mi factura como se acordo y sigo esperando

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 3 years ago (27/02/2023)
Date of experience: 02/2023

Guest has not commented on review

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regard
No Public Name
Reviewed: 3 years ago (27/02/2023)
Date of experience: 02/2023

Nos dieron primero una habitación con las sábanas manchadas de sangre, fue una situación verdaderamente desagradable, nos cambiaron de habitación pero nos generó desconfianza ante la limpieza ya que si algo tan evidente estaba sucio, puede pasar eso comúnmente o qué pasa con lo que no se nota tanto, si se limpia y desinfecta, Alfombras baños, etc

Estimada Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Le ofrecemos una sincera disculpa, estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Lisandro zetino
Reviewed: 3 years ago (27/02/2023)
Date of experience: 02/2023

This hotel is clean staff are friendly and food is delicious. Will definitely be staying here again.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
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