Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,892 reviews
:
By Jesus Gonzalez
Reviewed: 3 years ago (05/06/2023)
Date of experience: 06/2023

restroom was clogged for room 219 and for from bathroom has stains i will never go back to this hotel.

Dear guest ;
Thank you for taking the time to submit the service survey,
We regret that this time we have not exceeded your expectations, for us your comments are very important, we are already working on improving what has been mentioned.
We appreciate having chosen us for your stay,
Greetings!
No Public Name
Reviewed: 3 years ago (05/06/2023)
Date of experience: 06/2023

Excelente muy contentos con el servicio y el lugar hace tiempo tuvimos una mala experiencia con el servicio al cuarto pero cuando notificamos a la gerencia nos atendieron muy bien y nos compensaron con un cuarto donde incluía el desayuno quedamos muy contentos con el servicio y con gusto que regresamos y recomendaría con nuestras amistades el Hotel 👏👏👍

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By JOSE LUIS AGUILAR MORENO
Reviewed: 3 years ago (05/06/2023)
Date of experience: 06/2023

MUY BUENA

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Victor Samuel Melgarejo
Reviewed: 3 years ago (04/06/2023)
Date of experience: 05/2023

Excellent!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (04/06/2023)
Date of experience: 06/2023

En general bien, solo falta màs limpieza en la habitación y mantenimiento, para compensar el precio.

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio, trabajaremos en sus observaciones
Agradecemos habernos elegido para su estancia,
Saludos
No Public Name
Reviewed: 3 years ago (03/06/2023)
Date of experience: 06/2023

Very delightful. No issues whatsoever. Great stay

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (03/06/2023)
Date of experience: 05/2023

La habitación esta fea u vieja muy deteriorada.

Estimado huésped .
Agradecemos sus amables comentarios, ya nos encontramos trabajando en sus observaciones.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 3 years ago (02/06/2023)
Date of experience: 05/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Agradecemos habernos elegido para su estancia,
Saludo
By Mark Stillman
Reviewed: 3 years ago (02/06/2023)
Date of experience: 06/2023

Overall the stay was pleasant, staff was helpful, room was good, and my expectations were met. Staff also helped with food prep for special needs as I was visiting my dentist. Overall, I would stay here again.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 3 years ago (02/06/2023)
Date of experience: 05/2023

Overall very satisfied

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
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