Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,495 reviews
:
No Public Name
Reviewed: 5 months ago (04/08/2025)
Date of experience: 07/2025

Overall it was pretty good.

Thank you for your feedback. We’re glad you had a good experience and hope to welcome you again soon.
By Jairo Toro
Reviewed: 5 months ago (04/08/2025)
Date of experience: 08/2025

The hotel installations are wonderful. All the staff are very friendly and knowledgeable. The quality of the service is excellent. The place is an oasis in the middle of the city. A marvelous restaurants. A pleasure to visit

Thank you for your wonderful comments. We’re delighted to hear you enjoyed our facilities, friendly staff, and restaurant. It was a pleasure to have you with us, and we look forward to welcoming you again soon.
No Public Name
Reviewed: 5 months ago (04/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 5 months ago (02/08/2025)
Date of experience: 02/2025

Muy buen servicio 👏🏼

Muchas gracias por su comentario. Nos alegra saber que recibió un muy buen servicio. ¡Esperamos verla pronto de nuevo!
By Kevin
Reviewed: 5 months ago (01/08/2025)
Date of experience: 07/2025

At 130pm my friends room was ready at 330pm my room still not available. Another perfect stay hotel is very nice and clean. Very quiet at night for a good night sleep.

Thank you for your feedback. We apologize for the delay in having your room ready and understand how frustrating that can be. We're glad, however, that you still enjoyed your stay and appreciated the cleanliness and quiet environment.

We look forward to welcoming you again soon!
No Public Name
Reviewed: 5 months ago (01/08/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 5 months ago (31/07/2025)
Date of experience: 07/2025

Todo me encantó en lo personal, las instalaciones un poco ya usadas lo normal la recepcionista pedante en varias ocasiones no recuerdo su nombre pero está de día

Gracias por compartir su experiencia. Nos alegra saber que en general disfrutó su estancia y que el hotel fue de su agrado.

Lamentamos la impresión que tuvo respecto al trato en recepción. Ya hemos compartido su comentario con el área correspondiente para dar seguimiento y asegurar una atención siempre cordial y profesional.

Esperamos tener la oportunidad de recibirle nuevamente muy pronto.
No Public Name
Reviewed: 5 months ago (30/07/2025)
Date of experience: 07/2025

El hotel presenta algunos inconvenientes en particular la limpieza
El retrete estaba sucio lucía negro en la parte donde se va el agua
El hotel de la alberca estaba con cucarachas en baño
La alfombra de hotel sucia
Varias veces falló el servicio de limpieza pues un día me dejaron sin sábanas, en otro sin toallas y en otro sin toallas de mano
Me robaron un sweater

Gracias por compartir sus comentarios. Lamentamos sinceramente los inconvenientes que tuvo durante su estancia. Ya hemos tomado nota de lo ocurrido y estamos trabajando con nuestro equipo para mejorar la calidad de nuestro servicio.

Agradecemos su retroalimentación, ya que nos ayuda a identificar áreas de oportunidad y brindar una mejor experiencia a nuestros huéspedes.
No Public Name
Reviewed: 5 months ago (30/07/2025)
Date of experience: 07/2025

Hacia mucho que no me hospedaba en el hotel, y quede gratamente sorprendida, excelente experiencia

Muchas gracias por su comentario. Nos alegra saber que su regreso al hotel fue una grata sorpresa y que tuvo una excelente experiencia. Será un placer volver a recibirla pronto.
No Public Name
Reviewed: 5 months ago (30/07/2025)
Date of experience: 07/2025

Customer service excellent but the prices per night have extremely gone up.

Thank you for your feedback and kind words about our customer service — we truly appreciate it.

We understand your concern regarding the price increase. Please know that we strive to offer competitive rates while maintaining the quality of our service and facilities. Your comments are valuable and will be shared with our management team.

We hope to welcome you again in the future.

Best regards,
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