Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,894 reviews
:
No Public Name
Reviewed: 4 years ago (30/04/2023)
Date of experience: 04/2023

amazing staff! Room was okay. Definitely need to offer coffee in the morning..it's so cheap to make and offer...would make people so happy!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana, we are already working on your observations.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (30/04/2023)
Date of experience: 04/2023

Average

Dear Guest ;
Thank you for taking the time to submit the service survey,
We appreciate having chosen us for your stay,
A cordial greeting
By Brenda
Reviewed: 4 years ago (30/04/2023)
Date of experience: 04/2023

Good.

That only one I don’t like is the wifi very slow?

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
No Public Name
Reviewed: 4 years ago (29/04/2023)
Date of experience: 04/2023

We did get a double Queen bed room. This was our third time staying at the hotel. The beds were not a Queen size bed but more of a full size. The room was not cleaned on the floor edges, under the bed edges, someone left something behind and it was stuck between wall and mattress so that told me sheets had not been changed. There was stain or something running down the interior wall in the restroom. When sheets started to come off mattress the mattress was very dark brown/ blackish. Needs some upgrades. KTower side is nice but I wasn’t able to stay on that side as I had my kids and kids aren’t allowed on that side.

All staff is very friendly and nice. Just the room needs to be upgraded, needs new mattresses and throughly cleaned.

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
No Public Name
Reviewed: 4 years ago (29/04/2023)
Date of experience: 04/2023

Good !

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (29/04/2023)
Date of experience: 04/2023

Guest has not commented on review

By Dolores Lopez
Reviewed: 4 years ago (29/04/2023)
Date of experience: 04/2023

Excellent.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (29/04/2023)
Date of experience: 04/2023

Good. Just to warm in rooms

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (28/04/2023)
Date of experience: 04/2023

Excellent

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (28/04/2023)
Date of experience: 04/2023

Guest has not commented on review

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