Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,894 reviews
:
By Miguel Angel
Reviewed: 4 years ago (26/04/2023)
Date of experience: 04/2023

Una mierda muy grande

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Lamentamos que esta vez no hayamos superado sus expectativas, para nosotros sus comentarios son muy importantes.
Agradecemos habernos elegido para su estancia,
Saludos!
By Joshua Bennett
Reviewed: 4 years ago (26/04/2023)
Date of experience: 04/2023

Our stay was excellent, the staff is very friendly and very good natured. Our room cleaning lady I have to say went above and beyond in her cleaning of our rooms everyday. She made the place spotless.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Laura Hernández
Reviewed: 4 years ago (26/04/2023)
Date of experience: 04/2023

Tuve un evento en el salón domo, los invitados quedaron muy complacidos con el banquete, el lugar y la atención.
De la habitación esperaba un poco más de lujo.

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Ya nos encontramos trabajando en sus observaciones.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 4 years ago (25/04/2023)
Date of experience: 04/2023

Not good. Facility is old and poor. Ethernet is very slow. Btw, I lost toothbrush and toothpaste there, but no one contact me.

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
By Danny Alterman
Reviewed: 4 years ago (25/04/2023)
Date of experience: 04/2023

Excellent, particularly the staff.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Jose Ambrosio
Reviewed: 4 years ago (25/04/2023)
Date of experience: 04/2023

One of the worst, paid for a king size room, come in at check in an they tell me they dont have it, they put me in a connecting room which i can hear everyone on the otherside, no discount given an double charged me, next time ill just stay at the quartz hotel im better off there!

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
No Public Name
Reviewed: 4 years ago (24/04/2023)
Date of experience: 04/2023

Buena experiencia, solo el ventanal del balcón no cerraba o aseguraba. El tapete de la cama se notaba sucio.

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Christian Mendoza
Reviewed: 4 years ago (24/04/2023)
Date of experience: 04/2023

Good except being brown and not wearing a suit or casual clothes gets you noticed a lot by security not just white passing Mexicans and white people can afford a hotel , staff should be trained to recognize that besides that it was great

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
By Tomas silva
Reviewed: 4 years ago (24/04/2023)
Date of experience: 04/2023

Fantástica

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Georgina Ortega
Reviewed: 4 years ago (24/04/2023)
Date of experience: 04/2023

Cuadno viajamos tanto, sentirnos como en casa hace la diferencia y en este hotel asi sucedio

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
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