Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,894 reviews
:
By Robert Salazar
Reviewed: 4 years ago (24/04/2023)
Date of experience: 04/2023

Very Disappointed, slept here before and that's why I returned but if I knew that I was going to have as many problems I would have stayed somewhere else

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting
No Public Name
Reviewed: 4 years ago (23/04/2023)
Date of experience: 04/2023

Good. I just think the handicap hotels need to have some handlebars above the bed and also next to the bed for handicap people to be able to grab onto something to pull themselves up and to help stand up as well.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Rudy Cortez
Reviewed: 4 years ago (23/04/2023)
Date of experience: 04/2023

Guest has not commented on review

By Leonel González
Reviewed: 4 years ago (23/04/2023)
Date of experience: 04/2023

Excelente calidad de servicio y su staff muy amables y profesionales.

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By ILEANA CRUZ-ROBLES
Reviewed: 4 years ago (22/04/2023)
Date of experience: 04/2023

Guest has not commented on review

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio
Agradecemos habernos elegido para su estancia,
Saludos!
By Humberto Leon Ptacnik
Reviewed: 4 years ago (22/04/2023)
Date of experience: 04/2023

Salvo el ruido de aparatos en la habitación, buena

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (21/04/2023)
Date of experience: 04/2023

Guest has not commented on review

Estimado Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio

Agradecemos habernos elegido para su estancia,
Saludos!
By marcela
Reviewed: 4 years ago (21/04/2023)
Date of experience: 04/2023

lo unico es que pedi sericio al cuarto y se tardo como 1hora con 40 minutos

Estimada Huésped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (21/04/2023)
Date of experience: 04/2023

Muy confortable todo

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 4 years ago (20/04/2023)
Date of experience: 04/2023

Alway enjoy my stay at Lucerna Tijuana

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
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