Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
By Janet Anderson
Reviewed: 3 years ago (30/12/2022)
Date of experience: 12/2022

Always good. Exceptional service by Jorge, Janeth, Vanessa, and unfortunately I am forgetting other servers names. Front door attendants always helpful. We also enjoyed being checked on as to how our stay was going by Roger. We will see you again next trip to TJ

Dear Miss
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 3 years ago (28/12/2022)
Date of experience: 12/2022

Me encanto el cuarto #713 muy limpio buen parking ! La comida de hotel muy buena.

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos
By Pablo
Reviewed: 3 years ago (27/12/2022)
Date of experience: 12/2022

Todo muy bien, solo los baños de las habitaciones estan muy viejos y lanoresion del agua es muy debil

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 3 years ago (27/12/2022)
Date of experience: 12/2022

Las habitaciones estan muy limpias y comodas, lo que no me gustó es que el gerente entro a mi habitación con su llave y sin mi permiso, segun el, se estaba asegurando que todo este bien, sea lo que sea, el nunca debería de haber entrado sin permiso

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Lamentamos el inconveniente, revisaremos el tema que nos menciona.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 3 years ago (27/12/2022)
Date of experience: 12/2022

Excellent Staff very friendly. Highly recommend Hotel

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 3 years ago (27/12/2022)
Date of experience: 12/2022

It was good, except my reservation show 2 breakfast , but only cover with my reservation.

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Jamie
Reviewed: 3 years ago (27/12/2022)
Date of experience: 12/2022

Todo el personal muy amable, las instalaciones del hotel muy bonitas y limpias, definitivamente regresaremos.

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos
By Armando
Reviewed: 3 years ago (26/12/2022)
Date of experience: 12/2022

Arrived early was getting a procedure done that morning.just wanted to put my guest in the room notes.they was able to give us an early check-in.went to do procedure while my brother checked in used gym and able to get a nap in.Thankyou!

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 3 years ago (26/12/2022)
Date of experience: 12/2022

Will happily return!!

By Pp
Reviewed: 3 years ago (26/12/2022)
Date of experience: 12/2022

Creo q hay cosas q ya se ven viejas en la habitacion

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