Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
No Public Name
Reviewed: 3 years ago (21/12/2022)
Date of experience: 12/2022

We have been at the Hotel 4 times. This time the service has deteriorated.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and work on it
Kind Regards.
By Jose luis garcia velasco
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

Great service !!!

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

Mala, al entrar el cuarto olia mal, las sabanas son viejas en relacion costo beneficio, no tenian toallas para manos y cabello, pague 4 personas tenia articulos personales para una persona, habia cucarachas en el elevador y en la entrada del cuarto, le mostre el video en el mostrador a la empleada solo dijo que pena, habia fiesta en la habitacion contigua a las 5am, avisamos a seguridad no hicieron nada, ofrecieron esta habitacion como la mejor en el hotel. Enseguida de esta habitacion sonaban equipos como aires acondicionados o algo asi, toda la noche... malisima experiencia por el costo beneficio.

Estimado Sr. Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

We really like the stay being staying here for over 15 years safe quiet
However this time not enough towels in the restroom and it was not clean

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana. We are working to give you the best experience
Looking forward to welcoming you back.
Kind regards.
By David
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

My first room had a very large puddle of water on the floor after a shower. I went to registration, and the woman there helped my by assigning me another room (she was very kind and helpful). About an hour after moving to my new room, I went to leave and the doorway was halfway blocked with masking paper since they were getting ready to paint (on the 5th floor). I went back to registration, and the same kindly women gave me a room on the 4th floor (no painting there) and I moved into that room. All went well the rest of my stay. Kudos to the professional manner of the woman at reception.

Dear Mr
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

It was a pleasant stay. Great job to Fernando the bell hop who was very helpful and friendly. The shuttle was a huge pleasant surprise! Everyone was super professional. Excellent restaurants! Our room did not get swept very well and a bit of mold in the shower.

No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

Generalmente a disgusto por la situación de la habitación comunicada que se escuchaba todo, habitaciones viejas, 1 solo jabón, 2 toallas, el precio muy elevado para la condición de las habitaciones.

Estimado Sr. Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

Excellent! The rooms are beautiful and have everything you need for a comfortable stay. The food service and quality are delicious. One of the best stays I've had in a hotel.

Dear Miss
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

There was no explanation for the process about securing payment plus 2thousand in security?? After charging my fees on a debit card the security money was on top of total and it was not explain to me. Also personnel at front desk did not explain the amenities of the hotel, you have to find them on your own. Entering my room the carpet was not vacuum, the coverlet cover was stain and had heirs. No conditioner, only shampoo. for a 5 star hotel it really lack cleanness. At check out there was no personnel attending and did not signed my charges to my bank slip.

Estimado Sr. Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Luis
Reviewed: 3 years ago (19/12/2022)
Date of experience: 12/2022

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