Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,624 reviews
:
By Jose martin sanchez Ramirez
Reviewed: 3 years ago (19/12/2022)
Date of experience: 12/2022

Buena

Agradecemos su amable comentario sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 3 years ago (18/12/2022)
Date of experience: 12/2022

These was a big difference between rate quoted at the hotel and on hotel website. Had to book online to get better rate but its was the hotels own website rate. As a visitor to a foreign place that doesnt impart confidence. Ive stay here a few time and this time the room had a bad smell. Could have been from the rain since it was on ground level. I only stay one day so didnt make a big deal because my guess was in town for medical purposes and I didnt want to disturb his rest and move to another room.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team,
Kind Regards.
No Public Name
Reviewed: 3 years ago (18/12/2022)
Date of experience: 12/2022

Anytime you need to call the front the desk, room service or maintenance. The call just rings and rings and rings. On every stay at the hotel. They need more staff at the front desk and answering the phones.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team,
Kind Regards.
No Public Name
Reviewed: 3 years ago (18/12/2022)
Date of experience: 12/2022

Everything was fine

We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Juan José Loubet García
Reviewed: 3 years ago (17/12/2022)
Date of experience: 12/2022

Muy agradable

Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 3 years ago (17/12/2022)
Date of experience: 12/2022

I've stayed twice and loved it.. that's definitely the hotel we're always going to stay.

We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Cindy Fuentes
Reviewed: 3 years ago (16/12/2022)
Date of experience: 12/2022

One of the best hotels I've stayed at in Mexico, highly recommended.

We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 3 years ago (15/12/2022)
Date of experience: 12/2022

Al llegar estaba lloviendo...traíamos un niño de 3 años y no le quisieron ayudar a mi esposa a bajar maleta de auto porque supuestamente no estaba registrada...también nos habían dicho q estaban incluidos desayunos...y en pleno desayuno nos molestaron con que siempre no....la hab 427 tenía hongos y la sabana teni manchas rojas parece sangre..y el teléfono no servía...ni había plancha...porlotanto no había comunicación para pedir soluciones etc...es muy alta la tarifa para el servicio mediocre y atencion mediocre q recibimos...aparte me volvieron hablar después de chekout...para informar que habíamos quedado debiendo desayuno q yo pague en efectivo...durante estancia dimos 20 o más porcentaje de propinas...y no se me hace justo este atropeyo...así mismo va en contra de la filosofía de los fundadores de este prestigioso hotel...que tanto les ha costado a sus dueños levantar...y mantener su prestigio y buena fama....es una lastima que tengan ese tipo de administradores...

Estimado Sr. Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 3 years ago (15/12/2022)
Date of experience: 12/2022

Excelente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Ramiro Rodriguez
Reviewed: 3 years ago (14/12/2022)
Date of experience: 12/2022

Claudia Rodriguez at front desk did everything in her powers and knowledge to put me in the room I wanted.
She was excellent. Thank you!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
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