Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,894 reviews
:
By Francisco j Gallegos
Reviewed: 4 years ago (23/02/2023)
Date of experience: 02/2023

muy buena

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
By Jaime Rivera
Reviewed: 4 years ago (23/02/2023)
Date of experience: 02/2023

Very good service

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 4 years ago (22/02/2023)
Date of experience: 02/2023

Personal del hotel muy amable
Registro por telefono muy descortez

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (22/02/2023)
Date of experience: 02/2023

We like Lucerna. Have been multiple times. I wish your pool was heated and I wish you had a hot tub!!!

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Fernando Mendieta Valle
Reviewed: 4 years ago (22/02/2023)
Date of experience: 02/2023

En la pasadas semanas me hospede en 2 ocaciones, la ultima en la habitación 718 la cual no recomiendo la tengan disponible (agua caliente intermitente, llaves lavamanos suelta, colchones requieren cambio, condiciones generales de habitación mal mantenimiento). En el consumo de alimentos tacos carne de mala calidad. Todo esto desmerece para la calidad que pretende HLucerna.

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (21/02/2023)
Date of experience: 02/2023

Very friendly staff and nice environment!

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Abril Olguin
Reviewed: 4 years ago (21/02/2023)
Date of experience: 02/2023

Very good

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Lucio Mendoza
Reviewed: 4 years ago (21/02/2023)
Date of experience: 02/2023

Necesitan tener mas cobijas en las habitaciones

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 4 years ago (20/02/2023)
Date of experience: 02/2023

Regular

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 4 years ago (20/02/2023)
Date of experience: 02/2023

Nice hotel, clean with good room service. Would like to see more vegan/vegetarian options please. Would also be nice if there was a refrigerator in the room for those of us there for medical tourism to refrigerate our medications.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
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