Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,625 reviews
:
No Public Name
Reviewed: 4 years ago (12/10/2022)
Date of experience: 10/2022

Muy mala experiencia, el cuarto tiene un anexó al lado una puerta, y parece que la gente que está al otro lado estuviera en el mismo cuarto pues cuando hablan se oye todo y no puedes dormir
Estoy muy descontento con esa situación

By Jessica Hernandez
Reviewed: 4 years ago (12/10/2022)
Date of experience: 10/2022

Recepción x, el botones fue mas servicial y amable que cualquier persona en el hotel. Reserve con 3 meses de anticipación y lugar por lo que page no valio la pena.

No Public Name
Reviewed: 4 years ago (12/10/2022)
Date of experience: 10/2022

I think the rooms need to be cleaned better. We also had issues with water in the rooms. Not enough water pressure

Dear Miss Andrade ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting!
No Public Name
Reviewed: 4 years ago (12/10/2022)
Date of experience: 10/2022

Buena experiencia, excelente cama y almohadas aunque estas tenían un olor un poco desagradable.

By Glenn Takakjian
Reviewed: 4 years ago (12/10/2022)
Date of experience: 10/2022

Really excellent. 5 Star accommodations, restaurant and live music. Couldn't have been more pleased

By Arman
Reviewed: 4 years ago (11/10/2022)
Date of experience: 10/2022

Excellent! Staff were the friendliest and most hospitable I have ever encountered!

No Public Name
Reviewed: 4 years ago (11/10/2022)
Date of experience: 10/2022

Overall, the stay was OK, but the first two days were not great. The first room 410 showerhead was not working, and the seal on the shower allowed water to flow into the rest of the bathroom. We requested a room change before night 2, and they moved us to 428. We packed all of our items, went to the new room, unpacked and prepared for bed, but upon pulling back the bed sheets, we saw that the bed was made, but the sheets had not been changed (hairs, dirt, etc. present!!). We had to repack again, and move across the hotel pool to separate, disconnected wing to room 719. There was no room number on the wall, and the maintenance crew woke us up at 1AM trying to fix the sign. Needless to say, I was very irritated.

The hotel manager gave us about 10% discount on the total hotel stay as a compensation for all of the issues. They were accommodating and showed concern about the issues we raised.

Dear Mr. Rhines ;
We appreciate your qualifications, without a doubt the points that you indicate in each of the areas will help us a lot to work and continue offering our guests a memorable Lucerna Experience.
We are waiting for you soon, it will be a pleasure to assist you.
Kind regards.
By Helmuth Baldrich
Reviewed: 4 years ago (11/10/2022)
Date of experience: 10/2022

Muy buena, un buen hotel con muy buen servicio.

No Public Name
Reviewed: 4 years ago (11/10/2022)
Date of experience: 10/2022

Excelente servicio e instalaciones muy buenas , me encanta la amabilidad del personal y la mejor ubicación. Muchas felicidades

No Public Name
Reviewed: 4 years ago (10/10/2022)
Date of experience: 10/2022

Es un hotel muy bonito y cómodo. Sin embargo, uno de los botones fue muy descortés con toda mi familia. Por el precio que uno paga, espera un mejor trato. El resto de las personas del Hotel fueron muy amables.

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