Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,895 reviews
:
No Public Name
Reviewed: 4 years ago (09/01/2023)
Date of experience: 01/2023

En general regular ,desafortunadamente en tu cuestionario no hacen las preguntas correctas
PÉSIMO SERVICIO EN RECEPCIÓN Y EN CHECK OUT.

COBRO DE 100 dlrs de depósito???
Firmar miles de documentos, hacer retención de cobro en tc
Lastima

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Pepe
Reviewed: 4 years ago (07/01/2023)
Date of experience: 01/2023

The room was smelly, and the light in the bathroom flickered.
Also, there is a light in the mirror in the room that you cant turn off. Very annoying.

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regards.
By Arturo
Reviewed: 4 years ago (07/01/2023)
Date of experience: 11/2022

Lamentablemente en esta ocasión no fue buena mi experiencia. De inicio me asignaron una habitación que tenía afuera de la ventana una planta de luz o algo similar del edificio de enfrente que no me iba dejar dormir. Me tuvieron que cambiar de habitación a esa hora.

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (06/01/2023)
Date of experience: 01/2023

Muy cómoda la estancia, pero en recepción estaban 3 personas y solo antendía uno, había bastante gente esperando.

Estimada Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (06/01/2023)
Date of experience: 01/2023

Room phones are old.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana, we are working already in your comments.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 4 years ago (05/01/2023)
Date of experience: 12/2022

Buena, pero la recepcionista fue poco servicial.

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By David del arco
Reviewed: 4 years ago (05/01/2023)
Date of experience: 12/2022

Excelente como siempre

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (05/01/2023)
Date of experience: 01/2023

BASTANTE BUENA A ECEPCION POR LA COMIDA

Estimado Huésped
Gracias por tomarse el tiempo enviando la encuesta de servicio
Ya estamos trabajando en la mejora de lo antes mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (04/01/2023)
Date of experience: 01/2023

Hotel is in a great location, and it is very good hotel. Very friendly and accommodating staff. Parking was very convenient. I had three issues with the room. one the sink had no hot water. two the Ac was too loud. and three the sheet over the mattress had black spots on it. I had to sleep over the cover sheet.

Dear Guest
We are grateful for your feedback about your recent stay at Lucerna Tijuana, we are working already in your comments.
Looking forward to welcoming you back.
Kind regards
By Majid
Reviewed: 4 years ago (04/01/2023)
Date of experience: 01/2023

This is at best a 3 star hotel by American standards. Needs upgrades the room smell like someone fried fish in there. The shower curtain is ripped the bed headboard has hole in it ,no shampoo available in the hotel. Towels looked old. They like to charge like is a 5 star hotel . First and last time stay at this location.

Dear Guest ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We want to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team, and we will work on your observations
Kind Regards.
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