Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,517 reviews
:
By BA
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

I tried reaching the front desk from my room and no one answered the line. Kept pressing zero ( 0 ). The phone would get a dial tone some times and not others. No one answered. I had to go to the front desk from the sixth floor twice to request drinks and food and both times I told the attendant that my phone was not working or that no one answered. There was only one person working the front desk. It should be fully staffed, specially when ALL rooms are sold out, which was the case Sunday since I heard the attendant turning down a person looking for a room. Having only ONE person working the front desk and taking room-service orders is unacceptable. At a bare minimum there should be at least one person attending room-service orders and another one the front desk. This hotel is understaffed.

By Hector campos
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

Bueno

By Angelique Garcia
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

It is my favorite place to enjoy a vacation. The place is very clean. The kindness of the staff. Very delicious food and drinks, but above all, the pool is the favorite place for my granddaughter!!

By Kiara
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

Great, second time staying here. Just wish the deluxe rooms had a mini refrigerator.

By Shirley Elkins
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

I only had one situation while there. According to my info, the breakfast was included with my reservation. I showed my email saying such but the hotel said that my info was wrong and charged me. But every thing is was great.

By Dra Helia Cantellano Gutiérrez
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

Buena experiencia pero la taza del baño muy fea muy corriente y puedo uno caerse, sugiero modernizar las habitaciones y hacerlas más amplias

By Imelda
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

Muy Feliz con nuestra visita, gracias por Todo.

No Public Name
Reviewed: 3 years ago (06/09/2022)
Date of experience: 09/2022

como siempre es un placer quédarse en lucerna

No Public Name
Reviewed: 3 years ago (05/09/2022)
Date of experience: 09/2022

Bien pero había Plaga de mosquitos en el cuarto

By Yadith Orellana
Reviewed: 3 years ago (05/09/2022)
Date of experience: 09/2022

Excellent/Pleasant.!!

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