Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
No Public Name
Reviewed: 7 months ago (06/09/2025)
Date of experience: 09/2025

Excellent

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
By Michael Estrada
Reviewed: 7 months ago (06/09/2025)
Date of experience: 08/2025

We only stayed one night but the hotel was clean and staff was friendly

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
No Public Name
Reviewed: 7 months ago (05/09/2025)
Date of experience: 09/2025

I would definitely stay here again.

Thank you for your feedback and for giving us the opportunity to improve. We're glad to hear you'd stay with us again — we look forward to welcoming you back soon!
By Araceli Camacho ibarra
Reviewed: 7 months ago (05/09/2025)
Date of experience: 08/2025

Todo excelente solo el registro estaban dos personas y una solo atendió y tardado
La persona de llevar la maleta desde la entrada no nos hizo caso
Posteriormente le hablaron y me llevó la maleta y portar traje en la mano sin carro y estuvo tirando la ropa por todo el camino
Ya que fue el último cuarto de la última torre

Lamentamos los inconvenientes durante su llegada, especialmente en el registro y el manejo de su equipaje. Esto no representa el nivel de servicio que buscamos ofrecer. Estamos tomando medidas con el equipo para que no vuelva a ocurrir. Agradecemos sus comentarios y esperamos poder brindarle una mejor experiencia en el futuro.
No Public Name
Reviewed: 7 months ago (04/09/2025)
Date of experience: 09/2025

Very nice experience.

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
By Karen
Reviewed: 7 months ago (03/09/2025)
Date of experience: 08/2025

The hotel rooms are outdated. The room had a sewage type smell coming from the sink bathroom. The staff was amazing. Overall overpriced for the quality.

Thank you for your feedback. We’re sorry to hear about the odor issue and that the room felt outdated. Your comments have been shared with our team for improvement. We're glad our staff made a positive impact, and we appreciate your honesty. We hope to offer you a better experience in the future.
No Public Name
Reviewed: 7 months ago (03/09/2025)
Date of experience: 08/2025

Always a nice experience staying at the Lucerna when visiting Tijuana. Gracias!

Thank you for your kind words! We're always happy to welcome you at Hotel Lucerna Tijuana. ¡Hasta pronto!
By Jessica Niebrugge
Reviewed: 7 months ago (03/09/2025)
Date of experience: 09/2025

I have been here 3 times in the last 30 days. The air conditioner Stanton did not work twice, I had to open the window for air to come in. The only reason I have come back is because the staff is super friendly and helpful, I will not come back again during warm months since the AC does not go low or cool the room adequately

Thank you for your continued visits and for highlighting our friendly staff — we truly appreciate your loyalty. We're very sorry to hear about the recurring issues with the air conditioning. Your feedback has been shared with our maintenance team to ensure it’s addressed promptly. We understand your frustration and hope to have the chance to welcome you back under better conditions in the future.
By Agustin Sanchez
Reviewed: 7 months ago (03/09/2025)
Date of experience: 08/2025

Muy buena, sólo comentar que el baño tenía un olor "raro", como a drenaje

Muchas gracias por contestar la encuesta, estaremos encantados de recibirle nuevamente!
Saludos
By Carlos von Bertrab
Reviewed: 7 months ago (02/09/2025)
Date of experience: 08/2025

I have always liked Lucerna Hotels, everytime I go to Baja California I stay at a Lucerna Hotel

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
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