Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,895 reviews
:
No Public Name
Reviewed: 4 years ago (07/12/2022)
Date of experience: 12/2022

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By oscar rodriguez
Reviewed: 4 years ago (07/12/2022)
Date of experience: 11/2022

muy buena, si lo recomendaría

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By MARIO OLGUIN GONZALEZ
Reviewed: 4 years ago (07/12/2022)
Date of experience: 12/2022

regular

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Shawn Stimpson
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

Great loved it

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By claudia carrillo
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

I had a bad experienced. I felt mistreated by the staff at the restaurant and bar. Also not safe. every time I called to get room service they NEVER answered. There was a men and woman next to my room that were fighting. I was scared and the lobby never answered the phone, when i tried to call to report the incident. I specifically said and used the DO NOT CLEAN MY ROOM SIGN, they entered my room and cleaned it.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We are proud to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team,
Kind Regards.
By Javier
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

El hotel esta en un buen lugar. La habitacion tenia olor a cigarro y eso fue lo unico que no me gusto. Todo lo demas bien. La hatiacion limpia y el personal amable. El elevador aun con la llave de la habitacion se atoraba.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 4 years ago (05/12/2022)
Date of experience: 12/2022

muy bien

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By Andy Fuentes
Reviewed: 4 years ago (05/12/2022)
Date of experience: 11/2022

Top notch staff, always friendly and helpful. My top 10 hotel stay. Keep up the good work!

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
No Public Name
Reviewed: 4 years ago (05/12/2022)
Date of experience: 12/2022

My overall experience was alright. My biggest issues were for what I was paying the bathroom is very outdated compared to other hotels that are cheaper in the area for the premium price Im paying. Also foos at the restraints was alright, drinks were good but a bit pricey. Overall customer service was good.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 4 years ago (05/12/2022)
Date of experience: 11/2022

GENERALMENTE ES BUENA, SOLO EN ESTE CASO LA COMUNICACION SE DA MI OPINION.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
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