Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,517 reviews
:
By Norma Cook
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Great stay with family. Clean and welcoming, staff was very attentive and helpful.

No Public Name
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Se hizo la reservacion previamente con pago, pero cuando llegue no tenían la información completa y tuve que dar mi TC personal, después se soluciono pero internamente hubo errores, se había hecho con desayunos incluidos y me comentaron que por su sistema no se pudo gestionar en la misma reservacion y no pude tomarlos, por otro lado no cuentan con un sistema de puntos para acceder a mejores tarifas o premios. Slds

No Public Name
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Guest has not commented on review

By Riberto Cisneros Corral
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Hotel muy comodo, buena atencion, y muy bien ubicado

By Pedro Valles
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Always excellent service and clean rooms staff is amazing

By William
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Room was $170.00 a night and was way over price. Food and drinks are also way over price.

By GA
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

satisfactoria.

No Public Name
Reviewed: 3 years ago (06/08/2022)
Date of experience: 08/2022

Room 511 . The sink has a bad smell . I asked to fix it. They did but still nothing happened and A lose mirror. I asked to change the room . I was in room 611 , it was a connected room. I was surprised that I could see the other people through the door frame crack . The maintenance man came and put some tape around the frame door . Breakfast always arrived cold . I am a regular customer at the k tower and lucerna for the last 5 years . I never complained but this time I couldnt keep quiet . Thanks

By Grizelda
Reviewed: 3 years ago (05/08/2022)
Date of experience: 07/2022

Guest has not commented on review

By Roberto Vallejo
Reviewed: 3 years ago (05/08/2022)
Date of experience: 07/2022

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