Hotel Lucerna Tijuana

Great stay with family. Clean and welcoming, staff was very attentive and helpful.

Se hizo la reservacion previamente con pago, pero cuando llegue no tenían la información completa y tuve que dar mi TC personal, después se soluciono pero internamente hubo errores, se había hecho con desayunos incluidos y me comentaron que por su sistema no se pudo gestionar en la misma reservacion y no pude tomarlos, por otro lado no cuentan con un sistema de puntos para acceder a mejores tarifas o premios. Slds

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Hotel muy comodo, buena atencion, y muy bien ubicado

Always excellent service and clean rooms staff is amazing

Room was $170.00 a night and was way over price. Food and drinks are also way over price.

satisfactoria.

Room 511 . The sink has a bad smell . I asked to fix it. They did but still nothing happened and A lose mirror. I asked to change the room . I was in room 611 , it was a connected room. I was surprised that I could see the other people through the door frame crack . The maintenance man came and put some tape around the frame door . Breakfast always arrived cold . I am a regular customer at the k tower and lucerna for the last 5 years . I never complained but this time I couldnt keep quiet . Thanks

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