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Public Reviews Score
86%

"Very satisfied"

Based on 3,887 reviews
:
No Public Name
Family
Reviewed: 5 weeks ago (03/10/2026)
Date of experience: 10/2026

Nuestra experiencia a sido siempre muy agradable por su trato familiar y profesional de todo su personal. Sus areas muy bien cuidadas y limpias. El personal de seguridad muy profesional y atentos, que nos hacen sentir seguros dentro del area del hotel.

Estimados Sr. Lopez,

Agradecemos sinceramente que hayan compartido su experiencia con nosotros.

Nos alegra profundamente saber que cada una de sus estancias se ha distinguido por el trato cordial y profesional de nuestro equipo, y que han encontrado en nuestras instalaciones un ambiente familiar en el que se sienten siempre bien recibidos. Es motivo de especial satisfacción para nosotros conocer que la dedicación puesta en el cuidado y la limpieza de nuestras áreas ha contribuido a que su visita sea tan grata.

Valoramos de manera particular sus amables comentarios hacia nuestro personal de seguridad, cuya actitud profesional y atenta les ha brindado tranquilidad y confianza durante su estancia, permitiéndoles disfrutar del hotel con total seguridad.

Apreciamos sinceramente sus altas calificaciones en los diferentes servicios y la confianza que reflejan al recomendarnos, ya que su reconocimiento es fundamental para fortalecer la dedicación de nuestro equipo y seguir manteniendo el compromiso de calidad que nos distingue.
No Public Name
Business
Reviewed: 5 weeks ago (02/10/2026)
Date of experience: 10/2026

Estuvo bien. Solo el aire del cuarto de apagaba durante la noche

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Tomamos muy en cuenta su comentario respecto al funcionamiento del aire acondicionado en la habitación. Sabemos lo importante que es contar con un ambiente confortable durante toda la estancia, por lo que entendemos la incomodidad que puede generar este tipo de situaciones y valoramos que nos lo haya hecho saber para identificar y mejorar este aspecto en particular.

Nos alegra saber que otros elementos de su visita, como el proceso de check in y check out, la atención del personal de botones y camarista, así como la limpieza general y de las áreas públicas, cumplieron con sus expectativas. También apreciamos su percepción sobre la calidad del internet y demás servicios, ya que cada observación contribuye a fortalecer la experiencia que deseamos ofrecer.

Agradecemos el tiempo y la confianza dedicados a transmitirnos sus valoraciones, las cuales son fundamentales para nuestro compromiso de mejora continua en todos los detalles del servicio.
No Public Name
Business
Reviewed: 5 weeks ago (30/09/2026)
Date of experience: 09/2026

EXCELLENT, HAD DOCTOR APPT AND OFTERN REFER TO DR CALZADA AND ALWAYS REFER LUCERNA OVER OTHER HOTELS FOR STAY WHILE THEY SEE DR.

Dear Ms. Alma Rosa,

We sincerely appreciate you sharing your excellent rating and comments about your recent stay with us.

We are delighted to know that you chose our hotel to complement your medical visit and that you consistently recommend it to those visiting Dr. Calzada, as well as to other guests, praising the quality of our service and facilities. We are proud that your experience was entirely satisfactory in every aspect, from the staff's attentiveness and the check-in and check-out processes, to the cleanliness of the rooms and public areas, as well as the functionality and comfort of your stay.

Your recommendation and preference are a great honor for our team and motivate us to continue maintaining the highest standards of quality to offer you equally pleasant stays in the future.
No Public Name
Couple
Reviewed: 5 weeks ago (28/09/2026)
Date of experience: 09/2026

We require the use of an iron after call front desk twice asking to replace the existing iron because the retractable cord disconnects form
the receptacle they bring another iron but this didn’t heat well another call and bring the same iron that the cord didn’t hold and the spring retract the cord because something inside the iron didn’t stop the cord the spring was so strong that detached the cord of the receptacle also the shower head was not adjustable the drain was clogged

Dear Guest,

We sincerely appreciate you sharing your experience and feedback about your recent stay with us.

We regret the inconvenience you experienced with the iron in your room, both regarding the retractable cord and its performance, as well as the difficulty in obtaining a suitable replacement. We understand that these situations can be frustrating and affect your comfort, as can the fact that the showerhead was not adjustable and the drain was clogged—essential elements for ensuring a satisfactory experience.

On the other hand, we are pleased to know that aspects such as the cleanliness of the room and public areas, the check-in and check-out process, and the service provided by the bellhops and housekeepers met your expectations and contributed positively to your visit.

We value your feedback, as it allows us to identify important areas for improvement in maintaining and enhancing our maintenance and service standards, thus providing you with increasingly satisfying stays.
No Public Name
Family
Reviewed: 5 weeks ago (28/09/2026)
Date of experience: 09/2026

Satisfactory

Dear Mr. Fabian,

We sincerely appreciate you sharing your excellent rating and feedback about your recent stay with us.

We are delighted to hear that your experience was satisfactory and that aspects such as the cleanliness of your room, the functionality of the facilities, the attentiveness of our staff, as well as the check-in and check-out processes, met your expectations.

We deeply value your willingness to recommend us and your high overall rating, as your satisfaction is a great motivation for our team and inspires us to continue providing equally satisfying stays in the future.
No Public Name
Business
Reviewed: 5 weeks ago (28/09/2026)
Date of experience: 09/2026

Me gusta mucho este hotel cada que voy a Tijuana, por la ubicación, las amenidades y el servicio

Estimada Srta. Medina,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos llena de satisfacción saber que nos elige como su opción de hospedaje cada vez que visita Tijuana y que aprecia tanto la ubicación como las amenidades y el servicio que brindamos. Es muy gratificante conocer que estos aspectos contribuyen de manera significativa a que su estancia sea siempre positiva.

Valoramos profundamente sus altas calificaciones en cada uno de los servicios, desde el proceso de check in y check out, la atención de nuestro personal de botones y camarista, la limpieza de su habitación y de las áreas públicas, así como el funcionamiento de la habitación y la calidad del internet. La confianza que deposita al recomendarnos representa una motivación especial para seguir manteniendo nuestro compromiso de excelencia en cada visita.
No Public Name
Business
Reviewed: 6 weeks ago (26/09/2026)
Date of experience: 09/2026

Muy agradable, sus botones muy convenencieros y poco dispuestos al apoyo.

Estimada Srta. Alvarez

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que, en general, su estancia resultó agradable y que aspectos como el proceso de check in y check out, la limpieza tanto de la habitación como de las áreas públicas, el funcionamiento de la habitación y la atención de nuestra camarista cumplieron con sus expectativas, contribuyendo a que su visita fuera positiva.

Lamentamos la percepción negativa que tuvo respecto al servicio de botones. Entendemos lo importante que es recibir apoyo y atención cordial en cada interacción, y tomamos en cuenta sus comentarios para trabajar en fortalecer la disposición y actitud de nuestro equipo en todo momento.

También valoramos su observación sobre la calidad del internet, ya que estas áreas de oportunidad nos orientan en nuestro compromiso de mejora continua.

Apreciamos la confianza reflejada al recomendarnos y la disposición para brindarnos su retroalimentación, pues cada comentario nos ayuda a fortalecer la calidad y calidez de nuestro servicio.
No Public Name
Couple
Reviewed: 6 weeks ago (24/09/2026)
Date of experience: 09/2026

We picked this hotel because it’s where the wedding party was staying at. We were disappointed with the maintenance at the pool, the jackhammering was very loud. Then on Saturday it closed because you were having an event around the pool. We wanted to lay around the pool and relax, and we were not allowed to. We should have known or been told by your staff that this was gonna happen. We had to argue a little bit to have access to the rooftop pool at K hotel. Now that was a wonderful experience.

Dear Miss Hart,

We sincerely appreciate you sharing your feedback and review of your recent stay with us.

We deeply regret that your experience was affected by the maintenance work in the pool area and the resulting noise, as well as the closure of the area due to a special event during your visit. We understand the importance of having the advertised spaces available and the expectation of being able to relax around the pool; however, we acknowledge that the lack of prior information about these situations and the difficulty accessing the neighboring hotel's pool resulted in a less satisfactory experience than expected.

On the other hand, we are pleased to learn that access to the rooftop pool at Hotel K was a positive experience and contributed to improving your stay. We also appreciate your positive feedback regarding the room cleanliness, the bellhop and housekeeping service, the check-in and check-out processes, as well as the internet quality and the public areas.

Your feedback is essential to identifying areas where we need to improve both our communication and the operation of our services, with the goal of providing comprehensive and satisfying experiences to all our guests.
No Public Name
Family
Reviewed: 6 weeks ago (21/09/2026)
Date of experience: 09/2026

El aire acondicionado de la habitacion no sirve, estaba muy humedo y caliente, dimos aviso en dos o tres ocasiones y nunca solucionaron. En el servicio a cuarto, tardaron mas de hora y 20 minutos, no llego completo, falto un pastel de zanahoria, nos lo cobraron y acordamos que en el check out nos bonificarian, no lo hicieron, al comer en el buffet nos dieron un pastel de chocolate para llevar, ya que no teniamos opcion. tampoco habia de zanahoria. Lo que si es que ni siquiera pudimos descansar por la temperatura de la habitacion, esto si que es un problema

Dear Mr. Vega,

We sincerely appreciate you sharing your experience with us.

We deeply regret the issues you experienced during your stay, especially the inconvenience caused by the malfunctioning air conditioning, as well as the discomfort from the excessive humidity and heat in the room. We understand how important it is for our guests to get adequate rest, and we acknowledge the negative impact this had on your visit. Furthermore, we have noted your repeated complaints without resolution, which represents a clear opportunity for improvement in our service and follow-up.

On the other hand, we regret the issues with room service, from the delayed delivery to the missing carrot cake and the problem with payment and the check-out bonus. We understand the frustration of not receiving what you ordered and the impact these situations have on overall satisfaction, in addition to the alternatives that did not meet your expectations.

We appreciate you highlighting positive aspects of your experience, such as the cleanliness of the room and public areas, as well as the service provided by the bellhops and housekeepers. Your observations help us identify our strengths and, above all, the critical areas where we need to intensify our efforts.

We deeply appreciate the time you took to share every detail of your experience, as your opinion is fundamental to our commitment to continuous improvement.
No Public Name
Couple
Reviewed: 7 weeks ago (19/09/2026)
Date of experience: 09/2026

Great. other than the electricity going out

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