Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
No Public Name
Friends
Reviewed: 3 weeks ago (16/03/2026)
Date of experience: 03/2026

Excellent service the room was very clean and the food was delicious. Everybody was very nice and polite. Everything was very clean. I will come back.❤️

Dear Miss Moreno:
We sincerely appreciate you sharing your opinion and excellent rating about your recent stay.
We are delighted to hear that your experience was so positive.

We greatly value your preference and the recognition you give to our staff and facilities.
Your comments motivate us to continue striving to offer memorable experiences to all our guests. We hope to welcome you back very soon. Best regards!
No Public Name
Family
Reviewed: 3 weeks ago (16/03/2026)
Date of experience: 03/2026

Genial

Estimada Srita Ortega

Agradecemos sinceramente que haya compartido su experiencia con nosotros.
Nos complace saber que su estancia fue sumamente satisfactoria y que cada uno de los servicios, desde la atención en recepción hasta la limpieza y el funcionamiento de la habitación, estuvieron a la altura de sus expectativas.
Sus comentarios y calificacion nos motivan a continuar esforzándonos para ofrecer siempre una atención de calidad en cada visita.
Esperamos recibirle muy pronto de regreso.
Saludos!
No Public Name
Business
Reviewed: 3 weeks ago (15/03/2026)
Date of experience: 03/2026

Relaxing atmosphere with class. Would definitely choose this establishment again.

Dear Miss Brunius

Thank you for sharing your experience and rating of your recent stay.

We are delighted to hear that you enjoyed a relaxing atmosphere and the level of quality you expected.
We greatly appreciate your preference and your kind words, which motivate us to continue offering memorable stays to each of our guests.
Best regards!
No Public Name
Business
Reviewed: 3 weeks ago (12/03/2026)
Date of experience: 03/2026

Every time I come to this place, I feel at home, and there’s no best Feeling When You’re out traveling.
From the minute, I get there to the minute. I left is all about service, smiles, and the great attention.

Dear Guest,

We sincerely appreciate you sharing your kind comments and rating about your recent stay.

It fills us with joy to know that each visit was so warm and welcoming for you, and that from your arrival to your departure you experienced the exceptional service and friendliness of our team.

We greatly value your preference and your kind words, as they motivate us to continue providing memorable experiences and an atmosphere that makes every guest feel at home.
No Public Name
Business
Reviewed: 3 weeks ago (11/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Estimado huésped,

Agradecemos sinceramente que haya compartido su excelente calificación y opinión sobre su reciente estancia.

Nos alegra saber que diversos aspectos, como el proceso de check-in y check-out, la atención del personal, la limpieza y el funcionamiento de las instalaciones, cumplieron plenamente con sus expectativas.

Su reconocimiento nos motiva a seguir trabajando para brindar experiencias satisfactorias a todos nuestros visitantes.
No Public Name
Friends
Reviewed: 4 weeks ago (09/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue completamente satisfactoria y que cada uno de los servicios ofrecidos, desde la atención en recepción hasta la limpieza y el funcionamiento de la habitación, cumplieron con sus expectativas.

Sus altas calificaciones y su recomendación nos motivan a seguir dedicando esfuerzo y atención en cada detalle para ofrecer siempre una experiencia de calidad a todos nuestros huéspedes.
No Public Name
Family
Reviewed: 4 weeks ago (09/03/2026)
Date of experience: 03/2026

Muy bien hotel, limpio y confortable

Estimada huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que considera nuestro hotel como un lugar agradable, destacando tanto la limpieza como el confort de las instalaciones.

Valoramos sus altas calificaciones en los distintos servicios, desde la atención en recepción hasta el funcionamiento y aseo de la habitación y áreas públicas.

Sus comentarios positivos nos motivan a continuar esforzándonos por ofrecer una estancia placentera en cada visita y a mantener la calidad en todos los aspectos de nuestro servicio.
No Public Name
Group
Reviewed: 4 weeks ago (08/03/2026)
Date of experience: 03/2026

10/10 even with the dings on quality of the room (outside bed frame was broken, safe could have easily been taken out of the room; but bed was usable and cleaned regularly, safe wasn’t used because of how safe the hotel felt), the internet service (lots of internet issues due to the location of our room), and check-in (they couldn’t find my reservation made through AngelesHealth at first, but I thankfully had my local hospital coordinator with me to translate!). The smell of the Tijuana River affected the experience but that is on the Mexican government to give a damn about for the health and safety of the locals breathing the air and drinking the water every day, not the responsibility of the hotel. Everyone on staff was very nice and willing to help me with my very limited, childish Spanish. The food was phenomenal and there were many delicious options that fit my new medical diet. UberEats and rides were easy to coordinate. The pool was beautiful and all outside areas were cleaned around the clock. My cards kept deactivating but it was never a hassle to request new ones and gave me a reason to walk after surgery. Would love to come here again after another emergency medical procedure.

Dear Ms. Gabby,

We sincerely appreciate you taking the time to share your experience and detailed observations about your stay.

We are pleased to hear that, despite some minor issues with certain aspects of the room, the internet service, and the check-in process, you had an overall positive experience. It is gratifying to know that the security and cleanliness of the rooms, as well as the attentiveness of the staff, contributed to your peace of mind and comfort during your visit.

We especially value your comments regarding the quality of service you received from the staff. Your feedback provides us with essential information to continue improving every aspect of our service and exceeding our guests' expectations in the future.

We hope you have a very full recovery from your surgery.

Thank you very much for considering us for future stays; it would be an honor to welcome you back.
No Public Name
Family
Reviewed: 4 weeks ago (08/03/2026)
Date of experience: 03/2026

Great

Dear Ms. Deaconn,
We sincerely appreciate you sharing your experience and feedback about your recent stay.

We're delighted to hear that your visit was entirely satisfactory and that our service and facilities met your expectations.

Thank you so much for choosing us and for your positive comments, which motivate us to continue providing quality experiences to all our guests. We hope to welcome you back very soon. Best regards!
No Public Name
Couple
Reviewed: 4 weeks ago (07/03/2026)
Date of experience: 03/2026

Overall we were very comfortable except the toilet seat needs to be replaced. It would move sideways. All else was comfortable.

Dear Guest,

We sincerely appreciate you sharing your feedback and rating of your recent stay.

We are pleased to hear that you found your visit very comfortable overall and that various aspects, such as cleanliness, the attentiveness of our team, and the facilities, met your expectations.

We especially appreciate your mentioning the toilet seat in your room, as this feedback helps us identify specific areas for improvement and ensures the satisfaction of our guests.

We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience.



Sincerely,

Lucerna team
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