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Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Business
Reviewed: 7 months ago (30/03/2026)
Date of experience: 03/2026

Great Hotel, staff is exceptional, only item that could improve is the Sushi restaurants quality of Fish. Other that that it was an amazing stay.

Dear Mr. Kozar,

We sincerely appreciate you sharing your feedback and the excellent rating of your recent stay with us.

We are delighted to know that both the attentiveness of our team and the comfort of our facilities contributed to such a positive experience. Your recognition of our staff is very valuable to us and motivates us to continue working with dedication.

On another note, we have taken note of your comment regarding the quality of the fish at the sushi restaurant. This type of feedback helps us identify areas for improvement and guides our efforts to further enhance the level of service we offer.

Alan

Guest Services
We greatly appreciate your patronage and hope to continue being your trusted choice for future visits.
No Public Name
Friends
Reviewed: 7 months ago (28/03/2026)
Date of experience: 03/2026

Especially nice to share the time with friends as we all came on medical appts and plan to return end of August. One thing, we could not find how to program the TV into english as we could the first time we visited last year.

Dear Guest,

We sincerely appreciate you sharing your feedback and rating of your recent stay.

We are delighted to hear that your visit was made even more special by sharing it with friends, and we appreciate you considering us for future stays during your medical appointments.

We have taken note of your comment regarding the English television programming. Knowing that you were able to access it on previous visits but experienced difficulties this time helps us identify opportunities to improve the guest experience.

We value your preference and appreciate your positive comments about the cleanliness, service, and attention you received from our team during your stay.
No Public Name
Business
Reviewed: 7 months ago (26/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Estimado huésped,

Agradecemos sinceramente que haya compartido su calificación sobre su reciente estancia con nosotros.

Nos alegra saber que su experiencia fue satisfactoria en diversos aspectos, como la atención del equipo, la limpieza y los servicios ofrecidos en el hotel.

Sus comentarios positivos nos motivan a continuar trabajando día a día para mantener la calidad y el servicio que espera en cada visita.
No Public Name
Alone
Reviewed: 7 months ago (26/03/2026)
Date of experience: 03/2026

Na

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue completamente satisfactoria y que cada uno de los servicios, desde su llegada hasta la limpieza y el funcionamiento de la habitación, cumplieron plenamente con sus expectativas.

Sus altas calificaciones y su recomendación nos motivan a seguir trabajando con dedicación para ofrecer siempre una atención de calidad en cada visita.
No Public Name
Business
Reviewed: 7 months ago (25/03/2026)
Date of experience: 03/2026

My room walls are too thin. I heard the elevator all night.

Dear Guest,

We sincerely appreciate you taking the time to share your feedback and rate your stay with us.

We regret that the noise from the elevator and the lack of soundproofing in the walls affected the quality of your rest. We understand the importance of a quiet room and appreciate your observation regarding this.

We also value your positive feedback regarding the check-in process and cleanliness, which motivates us to remain focused on continuous improvement. Your comments help us identify areas where we can strengthen our service to provide you with a more enjoyable experience on future visits.
No Public Name
Business
Reviewed: 7 months ago (24/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue sumamente satisfactoria y que aspectos como el proceso de check in, la limpieza, la atención de nuestro personal y el funcionamiento de la habitación estuvieron a la altura de sus expectativas.

Valoramos especialmente sus altas calificaciones y su recomendación, ya que sus comentarios nos motivan a seguir trabajando con dedicación para ofrecer siempre una atención de calidad en cada visita.
No Public Name
Friends
Reviewed: 7 months ago (23/03/2026)
Date of experience: 03/2026

Perfect for such a short stay.

Dear Guest,

We sincerely appreciate you sharing your feedback and rating of your recent stay.

We are delighted to hear that your experience was satisfactory and that our service, as well as the cleanliness and comfort of the facilities, met your expectations, even for a short stay.

We deeply value your positive feedback, as it motivates us to continue providing enjoyable experiences for all our guests.
No Public Name
Business
Reviewed: 8 months ago (20/03/2026)
Date of experience: 03/2026

The overall experience was excellent

Dear Mr. Brent,
We sincerely appreciate you sharing your excellent rating and feedback about your recent stay.

We are delighted to hear that your overall experience was excellent and that we met your expectations on every visit.
We greatly value your preference and recognition, which motivates us to continue working to provide satisfying experiences for all our guests. We hope to see you again soon!

Best regards!
No Public Name
Business
Reviewed: 8 months ago (19/03/2026)
Date of experience: 03/2026

Genial

Estimada huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que su estancia fue sumamente satisfactoria y que todos los servicios, desde la atención en recepción hasta la limpieza y el funcionamiento de la habitación, cumplieron plenamente con sus expectativas.

Sus amables comentarios y altas calificaciones nos motivan a continuar esforzándonos cada día para ofrecer siempre una atención de calidad en cada visita.
No Public Name
Business
Reviewed: 8 months ago (19/03/2026)
Date of experience: 03/2026

Bien

Estimado huésped,

Agradecemos sinceramente que haya compartido sus impresiones sobre su reciente estancia con nosotros.

Nos complace saber que su experiencia fue en general satisfactoria y que aspectos como la limpieza de la habitación, el servicio de camarista y la conectividad a internet estuvieron a la altura de sus expectativas.

Valoramos su reconocimiento en distintos rubros y también tomamos en cuenta sus observaciones acerca del servicio de botones, ya que sus comentarios nos ayudan a identificar áreas de mejora para seguir ofreciendo una atención de calidad en futuras visitas.
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