Hotel Lucerna Tijuana

Excellent, did have an issue with key access not working twice

There were flies in my room when I checked in, then the A/C didn't work, couldn't sleep, I opened the slider to get some air and there was sewage smell, definitely couldn't sleep after smelling this!
The light in the bathroom flickered on and off while trying to take a shower, not safe!
The hairdryer only worked on the low setting, I have very long thick hair, had to wait for them to bring me another hair dryer.
The light over the dresser was burned out.
The above problems made me late to my lab work for Dr. Calzada, I was rather bothered by all of these problems.
The staff said they would have another room for me to move to after I returned from my treatments, but no one knew anything about it. I had to re-explain, wait for a manager, and they moved me to the 5th floor.
I only stayed here for the pool, yet your pool was out of service, very sad! You should have offered a discount!

Guest has not commented on review

Mi habitación la encontré sucia, la puerta manchada de refresco o algo parecido, habian pasadores de pelo en un buro y cabello largo sobre lavabo.

Regular. Es un hotel que tiene muchos años, no es la primera vez que me hospedo ahí, pero veo que con el paso del tiempo, poco se ha invertido en mantenerlo vigente.

Bueno en general lo que es una pena son los alimentos y bebidas pésimos sin sazón pedí tres servicios de alimentos y dejé de pedir por que en Tijuana siendo uno de los lugares gastronómicos espera uno más todos mis alimentos pésimos en sabor calidad y presentación desde el café hasta lo más elaborado es pésimo y considero esa es su ventana de oportunidad sin duda gracias

Guest has not commented on review

Considerando los muchos años del hotel, lo mantienen muy bien, casi como nuevo. Pero cosas como la lentitud en el front desk tienen que mejorar ya. Es inaceptable esa lentitud.

Guest has not commented on review

It is always a wonderful experience when I stay with the Hotel Lucerna. That's why I keep coming back.